Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the lettings team in delivering a seamless lettings journey and managing enquiries.
- Company: Join L&Q, a leading housing association dedicated to quality homes and diverse communities.
- Benefits: Enjoy 28-31 days annual leave, excellent pension, health plans, and paid volunteering days.
- Why this job: Kickstart your career in property with clear pathways for learning and progression.
- Qualifications: Experience in lettings or customer service, strong communication, and organisational skills.
- Other info: Be part of an inclusive workplace that values diversity and sustainability.
The predicted salary is between 30000 - 42000 £ per year.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
Join our Intermediate Rent Lettings Team at L&Q: We are seeking a proactive, highly organised Lettings Coordinator to support our growing Lettings Team. This role offers an excellent opportunity for someone keen to develop their career, with clear pathways for learning and progression. In this role, you will play a key part in helping us deliver a seamless lettings journey from first enquiry to successful occupation. Working closely with Lettings Associates, Tenancy Progression and Property Management teams, you will ensure our homes are let quickly, compliantly and to the right applicants. You will have a genuine passion for London Property and will bring a positive and adaptable approach to delivering exceptional customer service in a fast-paced lettings environment. If this sounds like you, we would love for you to apply!
Your impact in the role:
- Supporting the smooth progression of lettings files in line with KPIs and compliance standards
- Managing incoming enquiries from prospective applicants
- Coordinating launch events and block viewings
- Assisting with applicant database management and ensuring accurate, timely communication
- Helping to convert enquiries and viewings into reservations and successful tenancies
- Producing and distributing customer reports to support the wider team
- Gathering customer feedback to support continuous improvement
- Working closely with internal teams including Property Management, Tenancy Progression, Sales and Development
- Administering purchase orders, invoices and subscriptions for the Lettings Team
- Ensuring adherence to governance, regulatory standards and best practice
What you'll bring:
- Knowledge and experience of the lettings sector, ideally gained within an agency or similar customer-focused environment
- Exceptional customer service skills with a friendly, professional approach
- Strong written and verbal communication skills
- Excellent organisational skills and the ability to work to targets and deadlines
- Proven administrative experience with high attention to detail and accuracy in completing administrative tasks
- Advanced IT skills, including MS Office and lettings/CRM systems
If you require any reasonable adjustments at any stage during this process, including application stage, please email.
About L&Q:
We are one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we are proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger - and they are at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We are proud to be recognised for creating an inclusive workplace. We are a Disability Confident Leader (Level 3) and we have introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It is all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Lettings Coordinator employer: London and Quadrant Housing Trust
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Coordinator
✨Tip Number 1
Get to know the company inside out! Research L&Q's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions related to lettings and customer service. Think about your past experiences and how they align with the role of Lettings Coordinator. Practice makes perfect, so run through mock interviews with a friend!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression. Plus, it shows that you’re proactive and keen to join the team!
We think you need these skills to ace Lettings Coordinator
Some tips for your application 🫡
Show Your Passion for Property: When writing your application, let your enthusiasm for the lettings sector shine through. We want to see that you genuinely care about helping people find their homes in London, so share any relevant experiences or insights that highlight your passion.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who can hit the ground running, so align your background with what we need for the Lettings Coordinator role.
Be Clear and Concise: Keep your written application clear and to the point. We appreciate strong communication skills, so make sure your writing is organised and easy to read. Avoid jargon unless it’s relevant, and focus on showcasing your strengths in a straightforward manner.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than expected. Get your application in through our website and show us why you’d be a great fit for our team!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Stuff
Make sure you brush up on your knowledge of the lettings sector. Familiarise yourself with current trends, regulations, and best practices. This will not only show your passion for the industry but also demonstrate that you're proactive and well-prepared.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key in this role, think of specific examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure a positive experience for clients.
✨Organisational Skills are Key
As a Lettings Coordinator, you'll need to juggle multiple tasks. Prepare to talk about how you prioritise your workload and manage deadlines. Consider sharing tools or methods you use to stay organised, as this will highlight your ability to thrive in a fast-paced environment.
✨Be Ready to Collaborate
This role involves working closely with various teams, so be prepared to discuss your teamwork experiences. Think about how you've successfully collaborated with others in the past and how you can contribute to a seamless lettings journey at L&Q.
