Lettings Associate

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.

Join our Intermediate Rent Lettings Team at L&Q: Are you passionate about delivering excellent customer service and helping people find their new home? We are looking for three Lettings Associates to join our team and play a key role in letting Intermediate Market Rent, Rent to Buy and London Living Rent homes and supporting our mission to provide high quality, affordable housing. As a Lettings Associate, you will manage applications, support customers through the lettings process, and help maximise reservations across our portfolio. You will work closely with Senior Lettings Associates, the Lettings Team Manager, and colleagues in Marketing, Property Management, and Tenancy Progression. If this sounds like you, we would love for you to apply!

Your impact in the role:

• Manage and maintain applications databases for various rental schemes.
• Maximise reservations and secure tenants who meet eligibility criteria.
• Deliver excellent customer service, acting as the main contact for potential tenants.
• Guide customers through the lettings process from enquiry to occupation.
• Liaise with internal teams and external stakeholders to ensure smooth lettings processes.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Maintain accurate records and oversee payment processes.

What you'll bring:

• Demonstrable knowledge of assured shorthold tenancy legislation and the UK letting market.
• Exceptional communication skills, both written and verbal.
• Excellent organisational skills, with proven success in delivering objectives in a fast-paced, customer-focused commercial environment.
• Proficiency in MS Office applications.
• Highly developed relationship, client, or stakeholder management skills.
• ARLA qualifications (desirable).

As the role will require you to undertake regular on-site viewings on a weekly basis both in London and outside London it is essential that you hold a full driving licence and have access to a vehicle that is insured for Business Use.

About L&Q: We are one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we are proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger - and they are at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We are proud to be recognised for creating an inclusive workplace. We are a Disability Confident Leader (Level 3) and we have introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It is all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.