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For Companies At a Glance
- Tasks: Lead administrative service delivery and support project management teams with high-quality service.
- Company: Join L&Q, a leading housing association committed to exceptional service and inclusivity.
- Benefits: Starting salary of ÂŁ34,527, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for career advancement in a supportive environment.
- Why this job: Make a real impact by enhancing administrative processes and supporting diverse teams.
- Qualifications: Experience in high-quality administration and strong communication skills required.
The predicted salary is between 34527 - 34527 ÂŁ per year.
Contracts: Permanent, Full-Time
Hours: 37.5 hours per week
Persona: Agile (20-40% in office and 3‑4 days working from home)
Office Location: Stratford, London
Salary: Starting from ÂŁ34,527 per annum, depending on experience
Closing date for completed applications: 1 May 2026 at 11:59pm
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
About the Role
As a Lead Administrator in the Development & Project Management team, you will lead on administrative service delivery, ensuring high standards and excellent customer service across our directorate.
Your Impact in the Role
- Administrative Leadership: Oversee the Development & Project Management administrative function, ensuring delivery of a high‑quality, responsive service that supports both regional teams and senior leadership.
- Business Support & Service Excellence: Provide administrative support to Directors and act as the first point of contact for departmental queries, maintaining professional standards and timely communication.
- Process Management & Improvement: Take ownership of key organisational and administrative processes such as project support, data collation, and record‑keeping to assist our high‑volume information bases and compliance requirements. Continuously identify opportunities to streamline workflows and improve the efficiency and accuracy of service delivery.
- Document Management & Compliance: Take ownership of electronic filing and document control processes, ensuring all administration is compliant and aligned with policy and data standards.
- Internal Collaboration & Team Coordination: Foster strong working relationships with divisional colleagues and wider L&Q teams to support a “One Team” approach. Work closely with fellow administrators to ensure continuity, and where applicable, line‑manage direct reports—providing leadership, motivation, and guidance to support performance and service excellence.
- External Stakeholder Engagement: Build and maintain effective relationships with key external partners, agencies, and professional providers, ensuring a first‑class customer service approach in all communications and interactions.
- Finance & Policy Oversight: Process supplier invoices, manage employee onboarding activity, and contribute to budget control and compliance across the team.
What You'll Bring
- Administrative Expertise: Demonstrable experience delivering high‑quality, customer‑focused and team‑focused administrative services in a fast‑paced and diverse environment.
- Communication & Stakeholder Skills: Proven ability to engage with stakeholders at all levels, providing excellent service and clear, effective communication.
- Organisation & Planning: Excellent coordination skills with the ability to manage multiple priorities, work to tight deadlines, and maintain a high level of attention to detail on high volume data.
- People Management: Experience managing and supporting administrative staff, with the ability to lead and motivate others to deliver results (desirable).
- System & IT Proficiency: High proficiency in Microsoft Office and confidence using business systems, especially payment systems and document management tools.
- Project & Process Understanding: Project management skills and an ability to contribute to divisional objectives through effective documentation and process compliance (desirable).
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
About L&Q
We’re one of the UK’s leading housing associations and developers, committed to delivering exceptional service across every part of our business—including the way we support our strategic development programmes. We recognise the responsibility we hold as one of the UK’s largest housing associations. We are a Disability Confident Leader (Level 3) and have introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. We are proud to be recognised for creating an inclusive workplace and promote diversity and inclusion at the heart of everything we do.
Lead Administrator (Project Management) employer: London and Quadrant Housing Trust
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Administrator (Project Management)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Lead Administrator role.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. We want you to be able to showcase your administrative expertise and how you can contribute to their project management team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We suggest focusing on your communication skills and how you can engage with stakeholders effectively, as this is key for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lead Administrator (Project Management)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administrative leadership and project management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves engaging with stakeholders at all levels, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share examples of how you've effectively communicated in past roles.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple priorities and maintain attention to detail. In your application, mention specific instances where you’ve successfully managed tight deadlines or complex projects to show us you’ve got what it takes!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than the deadline. Head over to our website and get your application in—we can’t wait to hear from you!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Lead Administrator role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, such as administrative leadership and process management. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role involves engaging with stakeholders at all levels, prepare examples that demonstrate your excellent communication skills. Think of situations where you successfully managed queries or built relationships with external partners. Be ready to discuss how you maintain professionalism in all interactions.
✨Highlight Your Organisational Prowess
The ability to manage multiple priorities is crucial for this position. Come prepared with specific examples of how you've effectively organised tasks or projects in a fast-paced environment. Discuss any tools or methods you use to stay on top of deadlines and ensure accuracy in your work.
✨Demonstrate Your Leadership Qualities
If you have experience managing a team, be sure to highlight it during the interview. Share instances where you motivated and guided your colleagues to achieve results. Even if you haven't held a formal leadership role, think about times when you've taken the initiative to support others or improve processes.