Key Worker Services Property Manager

Contract Type: Permanent - Full Time - 35 hours

Salary: £37,570 per annum to £40,758 per annum (London weighted salary) plus ECU allowance (If policy requirements are met)

Grade: 6

Reporting Office: Redbridge with travel to Head Office In Stratford, London, E15

Working Location: Redbridge, Essex

Persona: Site Based Worker: Contractual hours to be worked from allocated site(s), with ad hoc office attendance as required

Closing Date: 27th May 2026 - 23:00

Interview Date: Wednesday 10th June 2026 or Thursday 11th June 2026.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more...

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)

With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.

Join our Key Worker Services Team at L&Q: A fantastic opportunity has arisen for a motivated and people-focused Property Manager to join our Key Worker Services Team. If you're looking to play a central role in managing vibrant sites that provide essential accommodation and support to healthcare professionals, this could be the perfect next step for you. We're seeking a proactive and customer-driven Property Manager to be based in Slough. In this role, you'll represent and champion L&Q's values while leading high-quality contract management services that consistently deliver exceptional customer experience. You'll be solutions-oriented, committed to service improvement, and a trusted partner to our clients. To thrive here, you'll bring energy, resilience and a genuine passion for delivering outstanding service under pressure. Your ability to build strong relationships with customers and stakeholders will set you apart. If this sounds like you, we'd love to hear from you.

Your impact in the role: As a Property Manager, you'll play a vital role in ensuring L&Q delivers reliable, consistent, and high-quality services to our key stakeholders - and ultimately to the key workers who rely on our homes. Your work will directly influence resident satisfaction, help build trust, and ensure people have a safe, comfortable home they're happy to live in. You'll be the primary point of contact for residents across your patch in Wexham, Slough. From managing incoming nominations and working closely with NHS partners to verify identities, through to setting up new tenancies, you'll be the go-to person who keeps everything running smoothly. You'll take ownership of maintaining and securing the estate, ensuring full regulatory compliance is met at all times. This includes completing and tracking fire safety actions, carrying out regular estate and health & safety inspections, and ensuring everything is properly documented for audit purposes. As the on-site lead, you'll be at the heart of day-to-day operations and will provide assurance and updates to your line manager and senior colleagues. You'll also manage antisocial behaviour cases, handle complaints, raise and monitor repairs, and oversee voids from start to finish. In addition, you'll ensure adherence to third-party contracts and maintain strong working relationships with external partners. This role gives you the chance to make a meaningful difference in a unique community - supporting residents who need long-term stability as well as healthcare professionals from the UK and overseas who rely on short-term accommodation.

We're looking for someone who is genuinely passionate about housing, committed to great service, and proud to take ownership of the estates they manage.

What you'll bring:

• A commitment to delivering a responsive, efficient and customer-focused service, ensuring every resident feels supported and valued.
• A strong track record of building great relationships and communicating clearly with residents, colleagues and partners.
• A solution-focused mindset - you're resilient, determined and bring a positive, can-do attitude, always keeping your promises to residents.
• The confidence to challenge processes and push boundaries where needed to achieve the best possible outcomes for customers.
• Excellent time management and organisational skills, with the ability to handle a busy, complex workload while meeting key deadlines.
• Strong stakeholder management skills, with the ability to engage effectively with a diverse range of customers and partners.
• Demonstrable experience in a similar property or housing management role.
• The ability to manage fast-paced move-ins independently, accurately and with attention to detail.
• Experience in raising maintenance issues and managing repairs through to full completion.
• An understanding of how to maximise rental income and minimise void periods, supporting wider business performance.
• A solid grasp of legislative requirements and compliance standards, ensuring all properties and operations meet regulatory expectations.
• Experience delivering effective tenancy and asset management to ensure strong outcomes and value for money.
• The ability to carry out regular estate inspections in line with housing management, health and safety and compliance expectations.
• Confidence in leading resident and stakeholder engagement, helping build a positive, connected community.

What Skills You Will Have:

• Outstanding written and verbal communication skills, paired with excellent customer service abilities.
• You work confidently as part of a dynamic team and stay positive when challenges arise.
• A proven track record of meeting targets and deadlines in a fast-paced, customer-focused environment.
• Strong awareness of budgetary considerations and financial risks, especially in relation to meeting contractual obligations.
• Confident use of the MS Office Suite, including Excel, Microsoft Teams and CRM systems (ideally Microsoft Dynamics 365).
• Experience in managing complaints within target times, handling sensitive situations professionally and achieving positive outcomes for residents.
• A broad understanding of tenancy and housing management responsibilities.
• In-depth knowledge of assured shorthold tenancies and licence agreements, including the associated legal notices and processes.
• A solid understanding of legal procedures relating to breaches of tenancy and rent arrears.
• Experience conducting regular estate inspections, with the ability to independently identify risks to residents and L&Q.
• The ability to spot and implement day-to-day process improvements, driving greater efficiency and consistency across operations.

If you require any reasonable adjustments at any stage during this process, including application stage, please email.

About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.