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- Tasks: Manage housing arrears recovery and enforcement, including court representation and case management.
- Company: Join L&Q, a leading housing association dedicated to quality homes and community support.
- Benefits: Enjoy a great pension plan, generous leave, health benefits, and paid volunteering days.
- Why this job: Make a real impact in residents' lives while developing your skills in a supportive environment.
- Qualifications: Experience in housing arrears recovery, strong customer service, and decision-making skills required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
Join our Income Management Team at L&Q. Are you looking to make a real impact in housing arrears recovery and enforcement? We are seeking an Income Recovery & Enforcement Officer to join our Income Management Team. In this specialist role, you'll take ownership of a portfolio of accounts already subject to legal action managing cases from preparing court paperwork through to eviction where necessary.
You'll be trusted to represent L&Q in court on occasion and make confident, informed decisions that directly shape outcomes for our residents and the organisation. This is a fast-paced, target-driven role where you'll balance firm enforcement with compassionate customer service, supporting residents to get back on track while safeguarding L&Q's ability to invest in homes and communities. If this sounds like you, we would love for you to apply!
Your impact in the role:
- Manage a caseload across the legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required.
- Main point contact liaising with our external legal advocates who represent L&Q at court on our behalf.
- Your responsibilities will include preparing witness statements and documentation to secure successful outcomes at court.
- Take confident decisions on enforcement action, balancing risk and customer impact.
- Work proactively to meet call and case management targets, handling a high volume of customer contact.
- Provide residents with advice and signposting to maximise income and sustain tenancies where possible.
- Collaborate with colleagues across Housing, Finance, and Legal, ensuring a seamless approach to arrears management.
What you'll bring:
- Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction.
- Confidence in decision-making and managing a fast-paced, high-volume workload.
- Strong customer service skills, with the ability to handle sensitive and challenging conversations.
- Knowledge of welfare benefits and tenancy-related arrears processes.
- Excellent organisational, negotiation, and influencing skills, with the ability to work both independently and collaboratively.
If you require any reasonable adjustments at any stage during this process, including application stage, please email.
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Income Recovery and Enforcement Officer employer: London and Quadrant Housing Trust
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery and Enforcement Officer
✨Tip Number 1
Get to know the company inside out! Research L&Q's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing arrears recovery and enforcement. Think about your past experiences and how they align with the role, so you can confidently share your insights.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide valuable insights into the company culture and even give you tips on what to highlight during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Income Management Team at L&Q.
We think you need these skills to ace Income Recovery and Enforcement Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Recovery and Enforcement Officer role. Highlight your experience in housing arrears recovery and enforcement, and show how your skills align with what we're looking for at L&Q.
Showcase Your Decision-Making Skills: In your application, emphasise your confidence in making informed decisions, especially in high-pressure situations. We want to see how you balance enforcement with compassionate customer service, so share examples that demonstrate this.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your relevant experience and achievements. Remember, we’re looking for strong organisational skills, so make it easy for us to see why you’re a great fit!
Apply Early!: Don’t wait until the last minute to submit your application. Early applications are encouraged, and we might close the advert sooner than expected. Head over to our website and get your application in as soon as you can!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Stuff
Make sure you brush up on your knowledge of housing arrears recovery and enforcement. Familiarise yourself with the legal processes involved, especially around eviction and court procedures. This will not only help you answer questions confidently but also show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role involves handling sensitive conversations, be prepared to discuss how you've managed challenging situations in the past. Think of specific examples where you've balanced firm enforcement with compassion, as this is key to supporting residents effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would handle various situations related to arrears management, decision-making, and liaising with external legal advocates. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in income recovery, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
