At a Glance
- Tasks: Engage with residents and manage communications on exciting remedial projects.
- Company: Join L&Q, a leading housing association dedicated to quality living.
- Benefits: Enjoy 28-31 days leave, excellent pension, health plans, and paid volunteering days.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real difference in communities while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
Join our Communities Team at L&Q: We are looking for two engaging, personable, and resilient new Communities Coordinators to join our busy site-based team on two remedial works projects in Winsford and Delamere. The role will work with our Communities Manager on site to manage communications with residents to resolve complex and multifaceted issues on the developments.
The role sits in our Property and Investment division and works with the wider Communities team that support remedial and regeneration projects in London and the Northwest of England.
Your impact in the role:
- Acting as the central point of contact between residents and stakeholders and the project team.
- Answering individual enquiries, managing the email inboxes, booking appointments, responding to resident complaints and MP enquiries, and attending site-based meetings.
- Liaising and supporting residents, acting as the link between them and the project and site teams carrying out remedial works.
- Ensuring that residents are made aware of scope of works and timescales.
- Explaining and agreeing temporary rehousing options where work cannot be carried out with residents in their homes.
- Undertaking home surveys to identify the needs of vulnerable residents.
- Occasional work outside of normal working hours for events, evening meetings and early works on site.
- Regular travel to our head office in London for team meetings and training.
What you'll bring:
- High quality customer service and interaction skills.
- Relevant resident liaison, housing, or customer service experience.
- Strong written and verbal communication.
- Ability to deal with challenging conversations and efficiently manage complaints at all levels.
- Ability to influence and communicate with stakeholders.
About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.
If you require any reasonable adjustments at any stage during this process, including application stage, please email.
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Communities Coordinator in Humber employer: London and Quadrant Housing Trust
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as an excellent pension plan, extensive annual leave, and opportunities for community engagement, employees are empowered to make a meaningful impact in the lives of residents across London and the Northwest. Join us in a role where your contributions truly matter, and be part of a diverse team committed to creating quality homes and thriving communities.
Contact Details:
London and Quadrant Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Communities Coordinator in Humber
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q. Understand their values and recent projects. This will help you connect your experiences to what they care about, making you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of Communities Coordinator, especially your customer service skills.
✨Tip Number 3
Show your personality! L&Q is looking for engaging and personable candidates. Be yourself during the interview and let your passion for community work shine through. They want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re a perfect fit!
We think you need these skills to ace Communities Coordinator in Humber
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of Communities Coordinator.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your relevant experience in housing or customer service, and show us how your skills align with what we’re looking for in a Communities Coordinator.
Keep It Concise:Remember, we have a word limit of 500 words. Be clear and to the point while still showcasing your strengths. Use bullet points if it helps to make your application more readable!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Communities Coordinator role. Familiarise yourself with the responsibilities, especially around resident liaison and managing communications. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents and stakeholders, be prepared to discuss specific examples of how you've effectively communicated in challenging situations. Highlight your ability to manage complaints and influence others positively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult resident or explaining temporary rehousing options. Think through your past experiences and prepare concise, relevant stories that showcase your problem-solving skills.
✨Emphasise Your Commitment to Inclusion
L&Q values diversity and inclusion, so be ready to discuss how you can contribute to these values. Share any experiences you have working in diverse teams or supporting vulnerable communities, as this will resonate well with their mission.
