Communities Coordinator in Hull

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.

Join our Communities Team at L&Q:

• We are looking for two engaging, personable, and resilient new Communities Coordinators to join our busy site-based team on two remedial works projects in Winsford and Delamere.
• The role will work with our Communities Manager on site to manage communications with residents to resolve complex and multifaceted issues on the developments.
• The role sits in our Property and Investment division and works with the wider Communities team that support remedial and regeneration projects in London and the Northwest of England.

Your impact in the role:

• Day-to-day responsibilities include acting as the central point of contact between residents and stakeholders and the project team, answering individual enquiries, managing the email inboxes, booking appointments, responding to resident complaints and MP enquiries, and attending site-based meetings.
• With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales.
• You may have to explain and agree temporary rehousing options where work cannot be carried out with residents in their homes. This may also involve undertaking home surveys to identify the needs of vulnerable residents.
• Occasional work outside of normal working hours will be required for events, evening meetings and early works on site.
• There will also be regular travel to our head office in London for team meetings and training.

What you'll bring:

• High quality customer service and interaction skills.
• Relevant resident liaison, housing, or customer service experience.
• Strong written and verbal communication.
• Ability to deal with challenging conversations and efficiently manage complaints at all levels.
• Ability to influence and communicate with stakeholders.

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

If you require any reasonable adjustments at any stage during this process, including application stage, please email.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.