At a Glance
- Tasks: Provide top-notch admin support for homeowners and manage improvement requests.
- Company: Join L&Q, a leading housing association dedicated to quality homes.
- Benefits: Enjoy 28-31 days annual leave, excellent pension, and lifestyle perks.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives through homeownership support.
- Qualifications: Customer-focused with strong attention to detail and legal documentation experience.
The predicted salary is between 30386 - 34381 £ per year.
Contract Type: Fixed Term 12 months, FT, 35 hours
Salary: £34,381 per annum (London), From £30,386 per annum (Regional)
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location
Closing Date: 6th May 2026
Interview Dates: 13th - 14th May 2026
Start Date: 1st June 2026
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
Join our Homeownership Team at L&Q: We are currently seeking a Homeowner Officer (12 month FTC) to provide high quality administrative support for our homeownership home improvement service. This is a customer focused role where accuracy, collaboration and a first time solution mindset are key.
The role sits within the Homeownership Team, which supports homeowners throughout the sales process from pre-sale through to reservation ensuring transactions progress in line with business targets. The team also:
- Communicates with customers at every stage of their journey
- Provides accurate and timely information to solicitors acting for prospective purchasers
- Supports residents purchasing additional shares through the staircasing process
- Works collaboratively with internal teams and external stakeholders to help achieve performance targets
This is an excellent opportunity for someone with strong attention to detail, confidence working with legal documentation, and a customer-focused approach.
Your impact in the role: In this role, you will review and interpret legal documentation, including leases and transfer documents, to assess and determine homeowner improvement requests. Decisions will be made in line with relevant lease or transfer provisions, ensuring compliance and consistency.
You will have a varied workload and will be responsible for:
- Providing accurate and timely administrative services for homeowner improvement requests
- Preparing written documentation to be sent to our customers
- Managing daily workloads to meet agreed volume and service targets
- Taking ownership of customer enquiries and seek to resolve issues at first point of contact
- Supporting income generation by ensuring correct charges are raised and collected
- Maintaining accurate records and data across relevant systems
- Working collaboratively with internal teams and external stakeholders, including customers, solicitors, mortgage lenders, surveyors and financial advisors
What you'll bring: To succeed in this role, you must be customer focused, have a positive attitude, be an excellent communicator and be able to multitask. You need to have the ability to work on your own initiatives and meet deadlines, you will also need experience gained from a housing or legal background. Excellent organisational skills and attention to detail is also essential in this role.
You will have:
- Good knowledge of shared ownership, leasehold legislation and homeownership
- Strong customer service skills with a solution-focused approach
- Good IT skills with working knowledge of Microsoft Office
- Excellent attention to detail
- Ability to manage competing priorities and work to deadlines
- Team working and collaboration skills for working with internal and external stakeholders
- Full UK driving license
If you require any reasonable adjustments at any stage during this process, including application stage, please visit our career page for reaching out to us.
About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home, and we're proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Homeownership Officer employer: London and Quadrant Housing Trust
L&Q is an exceptional employer that prioritises the well-being and development of its employees, offering a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering. With a strong commitment to diversity and inclusion, L&Q fosters a collaborative work culture where every team member can thrive and contribute to meaningful housing solutions across London and beyond. Join us in making a positive impact in the communities we serve while advancing your career in a supportive environment.
Contact Details:
London and Quadrant Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Homeownership Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q. Understand their values and mission, especially around homeownership and community support. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and legal documentation. Think about examples from your past experiences that highlight your attention to detail and problem-solving skills. We want to see how you can bring those skills to the Homeownership Officer role!
✨Tip Number 3
Dress the part! Even if the role is flexible, showing up in smart attire can make a great first impression. It shows that you respect the opportunity and are serious about joining the team. Plus, it boosts your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Mention something specific from the interview to remind them why you’re a great fit for the Homeownership Officer position.
We think you need these skills to ace Homeownership Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Homeowner Officer role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Attention to Detail:Since this role requires a keen eye for detail, ensure your application is free from typos and errors. Double-check your documents and maybe even ask a friend to review them before you hit send!
Be Customer-Focused:In your application, emphasise your customer service skills and any relevant experience. We want to see how you’ve successfully handled customer enquiries or resolved issues in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and makes it easier for you to track your application status.
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Stuff
Make sure you brush up on shared ownership and leasehold legislation. Understanding these concepts will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues quickly or went above and beyond for a customer, as this role is all about putting homeowners first.
✨Be Organised and Detail-Oriented
Since attention to detail is crucial for this position, consider bringing a portfolio of your previous work or examples of documentation you've handled. This will demonstrate your organisational skills and ability to manage competing priorities.
✨Practice Collaboration Scenarios
This role involves working with various stakeholders, so be ready to discuss how you've successfully collaborated with others in the past. Think of specific instances where teamwork led to positive outcomes, as this will highlight your ability to work well with internal and external partners.
