At a Glance
- Tasks: Lead and inspire a team to deliver outstanding customer service and achieve KPIs.
- Company: Join London and Quadrant Housing Trust, a leader in community-focused housing.
- Benefits: Enjoy a fantastic pension plan, generous leave, and flexible hybrid working.
- Other info: Apply by 28th May 2026 for this exciting opportunity!
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Proven coaching experience and a target-driven mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
London and Quadrant Housing Trust is seeking a Customer Service Assistant Manager in Trafford for a 12-month FTC, full-time. You will lead and inspire a team to provide exceptional customer service while meeting KPIs. The role supports hybrid working arrangements, emphasizing flexibility and strong communication skills.
Benefits include an excellent pension plan, generous annual leave, and more. The ideal candidate brings proven coaching experience and a target-driven mentality.
Closing date for applications is 28th May 2026.
Customer Service Team Lead & Coach (Hybrid) employer: London and Quadrant Housing Trust
London and Quadrant Housing Trust is an exceptional employer that prioritises employee well-being and professional growth. With a strong emphasis on hybrid working arrangements, our team enjoys flexibility while being supported by a comprehensive benefits package, including an excellent pension plan and generous annual leave. We foster a collaborative work culture where coaching and development are at the forefront, making it a rewarding environment for those looking to lead and inspire in customer service.
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Lead & Coach (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at London and Quadrant Housing Trust on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Service Team Lead.
✨Tip Number 2
Prepare for the interview by practising common questions related to coaching and team leadership. We can even role-play with a friend to boost our confidence and refine our answers. Remember, showing off our target-driven mentality is key!
✨Tip Number 3
Don’t forget to highlight your flexibility and communication skills during the interview. Since this role supports hybrid working, we should share examples of how we've successfully managed teams remotely and kept everyone motivated.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the job description perfectly, showcasing our coaching experience and passion for customer service.
We think you need these skills to ace Customer Service Team Lead & Coach (Hybrid)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you’ve gone above and beyond in previous roles to create exceptional experiences for customers.
Highlight Your Coaching Experience:Since this role involves leading a team, make sure to showcase any coaching or mentoring experience you have. We’re looking for examples of how you’ve inspired others to achieve their best.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Team Lead & Coach. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you articulate your experience and how it fits into their vision.
✨Showcase Your Coaching Skills
Since the role requires proven coaching experience, prepare specific examples of how you've successfully coached teams in the past. Think about challenges you faced, how you overcame them, and the positive outcomes that resulted from your coaching.
✨Emphasise Flexibility and Communication
With hybrid working being a focus, be ready to discuss how you manage remote teams effectively. Highlight your communication strategies and how you ensure team cohesion, even when working from different locations.
✨Prepare for KPI Discussions
As the role involves meeting KPIs, come prepared with examples of how you've met or exceeded targets in previous roles. Be ready to discuss your approach to setting, tracking, and achieving these goals, as this will demonstrate your target-driven mentality.
