At a Glance
- Tasks: Lead large-scale maintenance projects and ensure top-notch service for residents.
- Company: Join L&Q, a leading housing association dedicated to quality homes.
- Benefits: Enjoy competitive salary, generous leave, pension plan, and lifestyle perks.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives through impactful housing projects.
- Qualifications: Experience in project management and strong customer service skills required.
The predicted salary is between 48691 - 48691 £ per year.
Contract Type: Permanent Full Time, 35 hours per week
Salary: £48,691 per annum to £53,725 per annum dependant on experience. Plus Essential Car User Allowance £1,300 per annum
Grade: 9
Reporting Office: London, Stratford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 30th June 2026 at 11pm
Interview Dates: 13th/15th July 2026 - Face to Face interviews at our Stratford, London office.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
Join our Delivery Team at L&Q: L&Q are looking for an experienced Planned Works Client Lead with a track record in the construction project management of large scale Planned Maintenance & Refurbishment works programmes to properties in a social housing setting. This key role reports to the Partnership Manager and will be part of our East Region delivery team, covering properties & sites in East London and Essex.
Your impact in the role: Working closely with our partnered contractors the Planned Works Client Lead will be responsible for the timely delivery and quality of designated large scale planned maintenance and refurbishment programmes. You will be delivering excellent customer service and high-quality cost effective works that have a real and positive impact on our Resident's lives. The role includes being the first L&Q point of contact for residents, partners and stakeholders.
What you'll bring:
- Ability to demonstrate strong experience in the effective project management of large scale planned maintenance / construction works including adherence to Programme timescales, cost control, quality benchmarking, site inspections and sign off of works, whilst achieving high levels of Customer Satisfaction.
- Relevant technical experience in planned maintenance and property upgrading works (Internal and External) and general refurbishment.
- Proven ability to work collaboratively in a partnering environment with our Delivery Partner contractors, internal L&Q departments and other team members and key stakeholders to achieve all requirements of your designated works programmes.
- Willingness and ability to take 'ownership' of your designated workstreams - identifying any delays or blockages and pro-actively working with our Partner contractors in agreeing & implementing mitigation measures.
- Good practical knowledge of Health & Safety and CDM Regulations and requirements.
- Ability to agree quality benchmarks, closely monitor quality of works on site to ensure the required standards are achieved, challenge any shortfall in quality and to sign off work elements only upon satisfactory completion.
- Ability to identify, instruct and record legitimate Variations, working collaboratively with the L&Q Commercial Team to effectively monitor and manage project costs.
- Ability to effectively chair and minute regular (weekly) progress meetings with our Delivery Partners /contractors.
- Strong customer service experience in dealing directly with residents with empathy and pro-actively resolving any issues / complaints within required timescales.
- Ability to review lessons learned and proactively address issues to reduce complaints arising from Major Works activities.
- Keep all internal and external stakeholder updated on the project work / site progress.
- It is essential that you are able to demonstrate strong planning, prioritising, tracking, organisational, and administrative skills, ensuring accurate and timely recording of all required data.
- Effective communication and influencing skills at all levels with all stakeholders is required.
- You must be able to produce accurate and concise reports and present to internal and external stakeholders as required.
- The ideal candidate will be able to work under pressure, recognising and acting on their own priorities and managing their time effectively, as well as being able to support others when needed.
- Strong IT skills essential. Proficient in use of Microsoft Word, Excel (Advanced) & Outlook.
- A full UK driving license and access to a car is essential for this role as travel to, from and between sites is required.
About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do.
Planned Works Client Lead in City of London employer: London and Quadrant Housing Trust
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering, employees are empowered to make a meaningful impact in the communities they serve. Located in East London and Essex, the role of Planned Works Client Lead allows you to engage directly with residents and partners, ensuring high-quality service delivery while enjoying a flexible hybrid working environment.
Contact Details:
London and Quadrant Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Planned Works Client Lead in City of London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like London and Quadrant Housing Trust, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Planned Works Client Lead at London and Quadrant Housing Trust.
We think you need these skills to ace Planned Works Client Lead in City of London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at London and Quadrant Housing Trust
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
