Title: Housing Income Manager (NB. The official title for this role is Customer Account Manager)
Contract Type: Permanent, Full Time, 35 hours
Salary: Starting from £48,691 per annum (London weighted salary) dependant on experience
Grade: 9
Reporting Office: London, Stratford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 11th November 2026 - 23:00
Interview Dates: Week commencing 16th November 2026 via MS Teams (Successful candidates will be required to complete a presentation at the interview)
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ...
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
LQ reserve the right not progress applications from candidates with 3 or more unsuccessful applications/interview processes with LQ in the previous 24 months.
Join our Income Management Team at LQ:
This is a really exciting time to join the Income Management Team as you will play a pivotal role in the reshaping and transformation of this team. If you are a problem solver, who is committed to driving results and have analytical mindset then this is the role for you.
As a Housing Income Manager, you'll lead a team of 5-10 income professionals managing a portfolio of up to 20,000 customer accounts and arrears worth more than £8million.
You will take a proactive approach to enhancing performance along with an innovative mindset to drive continuous improvement and introduce more effective ways of working.
As the Housing Income Manager you will take full responsibility for effective and proactive management of all tenancies within your Team, prioritising Highest Top Debt Arrears accounts on your team, working collaboratively with different business areas to ensure to drive the progression of the case through to resolution.
Your impact in the role:
- Lead and develop a high-performing income recovery team
- Oversee arrears from early intervention to enforcement
- Build strong partnerships with internal and external stakeholders
- Use data to drive decisions and improve outcomes
- Shape the future of income services through transformation and innovation
What you'll bring:
- Strong leadership and housing income recovery expertise
- Knowledge of Housing Law, Welfare Reform, and legal processes
- Analytical mindset and excellent communication skills
- Confidence to lead through challenges and drive results
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About LQ:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
At LQ, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing LQ.
LQ strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
At LQ, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
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Housing Income Manager - 8318 in City of London employer: London and Quadrant Housing Trust
L&Q is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering. Our dynamic work culture fosters collaboration and innovation as we embark on a transformative journey to enhance services for our residents and customers, making it an exciting time to join our dedicated team in delivering impactful change.
Contact Details:
London and Quadrant Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income Manager - 8318 in City of London
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Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Income Manager - 8318 role at London and Quadrant Housing Trust, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
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How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Market Trends
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✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to London and Quadrant Housing Trust. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at London and Quadrant Housing Trust.
