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- Tasks: Lead and inspire a dynamic customer service team to deliver exceptional experiences.
- Company: Join L&Q, a leading housing association dedicated to quality and community.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven experience in customer service management and team coaching.
- Other info: Be part of a diverse team committed to sustainability and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Join our award-winning Customer Service Centre at L&Q! At L&Q, we're passionate about delivering outstanding customer experiences and inspiring teams to achieve excellence. We're looking for a dynamic leader to join us and make a real impact in our fast-paced inbound customer service centre.
Your Impact in the Role:
- Leading from the front, setting the standard for excellence and stepping in to support your team when needed.
- Driving performance to meet and exceed KPIs while fostering a culture of accountability and success.
- Acting as a confident and effective coach, inspiring and developing your team to deliver exceptional customer service.
- Promoting collaboration across teams and championing a right-first-time approach for every customer interaction.
- Playing a key role in leading change initiatives, ensuring processes are efficient and customer experiences are consistently outstanding.
What You'll Bring:
- Strong leadership, adaptability, and a genuine passion for delivering outstanding customer service.
- A proven track record of coaching and developing team members while achieving departmental goals and managing a remote team.
- A proactive, hands-on approach-leading by example and stepping in to handle customers' enquiries at peak times.
- Exceptional communication skills with the ability to promote collaboration across teams, with excellent stakeholder management.
- Self-driven and resilient, with a creative, solution-oriented mindset.
- Analytical and detail-oriented, identifying issues in data, systems, and reporting, driving creative, solution-focused outcomes.
- Results-driven, consistently aiming to meet and exceed KPIs, while thriving in a fast-paced, dynamic environment.
- Proven experience in leading a team to manage digital platforms and communication with customers.
If you're ready to make a meaningful impact, drive performance, and keep customers at the heart of everything you do-apply today!
About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Customer Service Team Leader in City of London employer: London and Quadrant Housing Trust
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in City of London
✨Tip Number 1
Get to know the company! Before your interview, dive into L&Q's values and mission. This will help you align your answers with what they care about, showing you're not just another candidate but someone who truly fits their culture.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share how you motivated your team and drove performance, as this is key for the Customer Service Team Leader role.
✨Tip Number 3
Show off your coaching skills! Prepare to discuss how you've developed team members in the past. Highlight your hands-on approach and how you’ve helped others reach their potential, which is super important for this position.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or upcoming projects. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
We think you need these skills to ace Customer Service Team Leader in City of London
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for delivering outstanding customer experiences shine through. We want to see how you can inspire and lead a team to achieve excellence, so share specific examples of your past successes in customer service.
Highlight Your Leadership Skills: As a Customer Service Team Leader, you'll need to demonstrate strong leadership abilities. Make sure to include any relevant experience you have in coaching and developing team members, as well as how you've driven performance in high-volume environments. We love seeing how you lead by example!
Be Results-Driven: We’re all about meeting and exceeding KPIs, so don’t shy away from showcasing your results! Include metrics or achievements that highlight your ability to drive performance and foster a culture of accountability within your team. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your skills and experience in a way that aligns perfectly with what we’re looking for. Let’s make this happen together!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Stuff
Before the interview, make sure you understand L&Q's mission and values. Familiarise yourself with their approach to customer service and how they promote collaboration. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your coaching techniques and how you've motivated team members to exceed KPIs. Be ready to discuss specific situations where you made a positive impact.
✨Be Solution-Oriented
Demonstrate your analytical skills by discussing how you've identified issues in previous roles and implemented creative solutions. Share examples that showcase your proactive approach to problem-solving, especially in customer service scenarios.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask insightful questions about their team dynamics and how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
