Cleaning Operations Manager in City of London

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.

Join our Corporate Facilities Management Team at L&Q! This is an exciting opportunity to join our Corporate Facilities Management team and play a key role in delivering high-quality cleaning services across a diverse, multi-site portfolio. In this role, you'll take ownership of the operational and strategic delivery of cleaning services, leading and developing a high-performing team to consistently meet - and exceed - service expectations. You'll work closely with stakeholders to ensure high standards are maintained across all sites, driving compliance with KPIs, audit requirements, and industry best practice. You'll also play a vital role in shaping and strengthening service delivery - from implementing new initiatives to improving processes and ensuring effective communication at every level. Your leadership will support the recruitment, development, and retention of a skilled workforce, ensuring teams are fully trained and equipped to deliver a professional, customer-focused service. Reporting to the Head of Facilities Management, you'll be a valued member of the team, contributing to the ongoing success and performance of our facilities services across London. If you're passionate about leading teams, driving service excellence, and making a tangible impact, we'd love to hear from you.

Your Impact in the Role:

• Lead the delivery and ongoing development of cleaning services across a multi-site portfolio, ensuring high standards and consistent performance.
• Manage and support operational teams to achieve and exceed KPIs, service targets, and audit requirements.
• Build strong relationships with stakeholders, ensuring expectations are met and service delivery remains customer-focused.
• Embed industry best practice across all sites, driving continuous improvement in service quality and efficiency.
• Support the implementation of new initiatives, ensuring they are effectively communicated and delivered across teams.
• Support recruitment, training, and retention of cleaning operatives, ensuring teams are skilled, compliant, and fully equipped.
• Promote a strong health and safety culture, ensuring all processes and training requirements are met and evidenced.
• Drive clear and professional communication at all levels, supporting wider departmental goals and performance.

What You'll Bring:

• Proven experience managing cleaning operations within a multi-site or complex environment.
• Strong leadership skills, with the ability to develop, motivate, and manage high-performing teams.
• Good knowledge of health and safety within a cleaning or facilities environment.
• Excellent communication and influencing skills, with the ability to engage stakeholders at all levels.
• Experience of delivering high-quality services in a fast-paced, target-driven environment.
• A proactive, organised approach with a focus on continuous improvement and service excellence.
• A full UK driving licence and flexibility to travel across sites, and work evenings where required.

If you require any reasonable adjustments at any stage during this process, including application stage, please email.

About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.