Job Title: Area Housing Manager
Contract Type: Permanent
Salary: £57,094
Grade: 10
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Reorting Office: Morden Road
Closing Date: 11th October
Interview Details : This will be a 2 part interivew process with the first stages being held 27th October via MS Teams
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ...
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Housing Management Team at L&Q:
Would you like to lead a great team of staff and deliver excellent services for our residents? This is an exciting opportunity for an experienced housing manager. You will need to be a customer-focused team player who wants to drive performance and improvement and make a real difference to residents lives
Your impact in the role:
We are looking to appoint an Area Housing Manager to join our team within South West London. This role will primarily cover stock in Lambeth and Southwark, however these areas may change depending on the needs of the business.
In this role you will lead a team of Neighbourhood Housing Leads and Housing Assistants to deliver a responsive, efficient, customer focused housing management service. You will have a comprehensive understanding of tenancy and leasehold management including all aspects of anti-social behaviour and vulnerability.
The successful candidate will have proven management experience in a housing management setting, be performance driven and solution focused. You will act as a champion of service improvement and Customer Service and collaborate widely with internal and external stakeholders
You will demonstrate strong organisation skills and have the ability to work to tight deadlines under pressure.
You will be required to attend the office in Mordon, undertake site visits across your patch, lead on resident and stakeholder meetings and carry out audits across the region. You will also be required to participate in an out of hours on-call rota.
If you think you have the skills and attributes to deliver this role I want to hear from you.
What you'll bring:
- Previous Management experience in housing management
- Housing management experience and knowledge of all aspects of Tenancy and Leasehold management including but not limited to Anti-Social behaviour, Service Charges, Vulnerable Residents and Safeguarding
- Have the ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment is essential to this role
- Exceptional stakeholder management skills with the ability to build and maintain strong working relationship
- Innovative, solution focused with excellent organisational and reporting skills
- Excellent verbal and written communication
- Excellent time management skills and the ability to juggle multiple priorities to achieve targets and deadlines.
- Project Management skills are desirable
Key responsibilities include:
- Working collaboratively with internal and external colleagues to ensure an effective, efficient and customer focused delivery of all aspects of Tenancy and Leasehold Management, including ASB and Vulnerability
- To develop, maintain and influence relationships with key stakeholders and partners, promoting and representing L&Q at meetings/ events to the highest standard
- Managing and leading a team to deliver on performance and achieve customer excellence.
- Providing coaching, mentoring and ongoing training and support to front line colleagues
- Managing risk and compliance
- Leading on key performance compliance and delivery
- Ideally hold CIH Level 4 or willing to work towards this.
DB S
For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more.
At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Click here to find out more about L&Q and why you should join us!
#TJ #CVL
#J-18808-Ljbffr
Area Housing Manager - South West London - Sept 2026 8226 in City of London employer: London and Quadrant Housing Trust
L&Q is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering. Our dynamic work culture fosters collaboration and innovation as we embark on a transformative journey to enhance services for our residents and customers, making it an exciting time to join our dedicated team in delivering impactful change.
Contact Details:
London and Quadrant Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Area Housing Manager - South West London - Sept 2026 8226 in City of London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like London and Quadrant Housing Trust.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like London and Quadrant Housing Trust? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit London and Quadrant Housing Trust's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Area Housing Manager - South West London - Sept 2026 8226 role at London and Quadrant Housing Trust, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where London and Quadrant Housing Trust operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to London and Quadrant Housing Trust. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at London and Quadrant Housing Trust.
