Casework Officer - 8157

Title: Casework Officer (NB - Service Charge Tribunal Casework Officer)

Contract Type: 12 Month Fixed Term Contract, Full Time - 35 Hours

Salary: Starting from £31,955.00 per annum, depending on experience (London Weighted Salary)

Grade: 5

Reporting Office: Stratford, London

Working Location: West Ham Lane - FTT Court

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 21st September 2026

Interview Dates: Interviews will take place in-person (dates to be confirmed)

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

Join our Rent & Service Charge Team at L&Q:

We are looking for a highly organised and detail-oriented Service Charge Tribunal Casework Officer to join our Rent & Service Charge Team. This newly created role offers an exciting opportunity to support L&Q's representation at the First-tier Tribunal (Property Chamber), ensuring tribunal cases are managed efficiently, documentation is accurate and compliant, and key deadlines are met.

Reporting to the Service Charge Team Leader, you will work closely with Service Charge Managers, Service Charge Specialists, Managing Agent Specialists, and wider teams across the business to coordinate tribunal casework and provide high-quality administrative support.

Your Impact and responsibilities in the Role

• Provide casework and administrative support for service charge tribunal proceedings.
• Coordinate the preparation of tribunal bundles, witness statements, and supporting submissions.
• Maintain accurate case records, trackers, and document management systems.
• Monitor tribunal directions, deadlines, and key milestones to ensure compliance.
• Liaise with Legal, Property, Finance, and Service Charge teams to support robust case preparation.
• Attend tribunal hearings with members of the Management and Specialist Teams when required.
• Support the implementation of lessons learned and best practice arising from tribunal outcomes.
• Ensure all documentation is complete, accurate, and presented professionally.

Through your work, you will help ensure L&Q delivers effective service charge representation while maintaining high standards of compliance, accuracy, and customer service.

What you'll bring:

Essential

• Experience providing administrative or casework support within a housing, legal, property, or service charge environment
• Experience maintaining accurate case files, document management systems, and trackers
• Experience working to strict deadlines, including managing competing priorities
• Strong working knowledge of Microsoft Office (Word, Excel, Outlook)
• Good understanding of service charge processes or similar financial/operational documentation (e.g. invoices, costs, contracts)
• Confidence supporting case preparation discussions with internal teams

Desirable

• Strong attention to detail and commitment to accuracy
• Ability to process and structure large volumes of information clearly
• Effective written and verbal communication skills
• Ability to work collaboratively with operational and legal stakeholders

This role would be ideal if you enjoy working with data, processes and legislation, with a keen eye for detail, taking pride in ensuring accuracy and compliance while delivering excellent service to colleagues and customers.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.