At a Glance
- Tasks: Lead and mentor a diverse team in grounds maintenance while ensuring quality service delivery.
- Company: Join L&Q, a leading housing association dedicated to creating safe and attractive communities.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle benefits.
- Other info: Flexible working hours and opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference by coaching others and enhancing community spaces.
- Qualifications: Experience in grounds maintenance and strong communication skills are essential.
The predicted salary is between 30387 - 30387 £ per year.
Contract Type: Permanent full time 36.25 hours per week
Salary: From £30,387 per annum depending on experience
Grade: 6
Reporting Office: Manchester, Trafford
Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required
Working Pattern: 8 to 4pm
Closing Date: 9th June 2026 at 11pm
Interviews will be held on 16th June at Clean Start office Trafford Manchester. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Join our Grounds Maintenance Team at L&Q: Working as part of our Grounds Maintenance team, you will work alongside other operatives and undertake grounds maintenance services to all contracted sites which include all aspects of hard/soft landscaping such as grass cutting, spraying for weed suppression, clearing leaf fall and removal of unwanted growth from trees.
This role takes ownership for coaching staff with complex behaviours, building their technical, behavioural and life skill capacity through role modelling and coaching. Operatives under their charge may be inexperienced with employment, suffer from complex trauma, and present with behavioural challenges.
Key responsibilities are to support behaviour modification whilst training Grounds Maintenance competencies into Operatives and delivering services to customers. Operational Mentors shoulder responsibility for the team on site performing quality control and ensuring the team meet SLA to prevent service failure.
Your impact in the role: As an Operational Mentor you will be tasked with leading the local team on site, mentoring volunteers and new staff members with a diverse background and actively developing the team by giving constructive feedback. You will be responsible for ensuring our customer standards are delivered, time on site is recorded and that the customers experience of our service is positive. You will be a proactive member of the team, actively learning from customer feedback to improve the service delivery.
We have a very clear mission statement: We create clean, safe and attractive communities, a place which our customer can call home.
What you'll bring:
- Good understanding of relevant health and safety regulations in an Estates environment
- Relevant Grounds Maintenance experience
- Knowledge of recording the use of vibration (HAV) when using machines
- Excellent customer service and communication skills
- Experience of using equipment to maintain green spaces
- Positive can-do attitude
- Flexible approach to working hours, particularly in the summertime
- Full, clean driving licence and ideally hold a PA01 and PA06 pesticide licence
- Knowledge of COSHH law and experience of using mobile devices, such as a tablet, is beneficial
DBS: For this post the successful candidate will need to apply for or be in possession of an Enhanced plus Adult workforce Disclosure Barring Service certificate (DBS) to enable them to work within the team.
About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home, and we're proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Mentor in Bolton employer: London and Quadrant Housing Trust
L&Q is an exceptional employer that prioritises the well-being and development of its employees, offering a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering. With a strong commitment to diversity and inclusion, L&Q fosters a supportive work culture where every team member can thrive, particularly in the vibrant Manchester area, known for its rich community spirit and collaborative environment. As an Operational Mentor, you will play a crucial role in shaping the future of our Grounds Maintenance team while enjoying ample opportunities for personal and professional growth.
Contact Details:
London and Quadrant Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mentor in Bolton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on L&Q. Check out their website and social media to understand their values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of an Operational Mentor, especially your skills in coaching and behaviour modification.
✨Tip Number 3
Show off your soft skills! As an Operational Mentor, communication and customer service are key. Be ready to share examples of how you've successfully interacted with diverse teams or handled challenging situations in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Mentor in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of an Operational Mentor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in past roles. Whether it's your customer service skills or your knowledge of health and safety regulations, we want to see how you can bring value to our team.
Be Authentic:Let your personality shine through in your application. We’re looking for someone with a positive can-do attitude, so don’t be afraid to show us who you are and why you’re passionate about this role.
Apply Early:Remember, early applications are encouraged! We might close the advert sooner than the deadline, so get your application in through our website as soon as you can to avoid missing out.
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Stuff
Make sure you brush up on relevant health and safety regulations, grounds maintenance practices, and customer service skills. Being able to discuss these topics confidently will show that you're serious about the role and understand what it entails.
✨Showcase Your Mentoring Skills
Since the role involves coaching staff with complex behaviours, be prepared to share examples of how you've successfully mentored or trained others in the past. Highlight your ability to provide constructive feedback and support team members in their development.
✨Demonstrate a Positive Attitude
L&Q values a positive can-do attitude, so make sure to convey your enthusiasm for the role. Share instances where you've tackled challenges with a flexible approach, especially during busy periods like summer.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, the specific challenges they face, and how success is measured in the role. This shows that you're genuinely interested in contributing to the team's goals and improving service delivery.
