At a Glance
- Tasks: Support the customer service team and ensure excellent service delivery.
- Company: Join a dynamic company focused on customer satisfaction.
- Benefits: Competitive salary, hybrid working, and a supportive work environment.
- Other info: Great opportunity for career growth in a vibrant team.
- Why this job: Be a key player in enhancing customer experiences and driving team success.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 37573 - 41541 € per year.
Contract Type: 12-Month FTC, Full Time, 35 hours
Working Pattern: Monday to Friday, shifts between 8:00am and 6:00pm
Salary starting from £37,573 to £41,541 per annum (Regional salary)
Grade: 8
Reporting Office: Nexus House, Manchester, Trafford
Persona: Agile Worker: 20% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 28th May 2026
Assistant Customer Service Manager employer: London and Quadrant Housing Trust
As an Assistant Customer Service Manager at our Manchester office, you will thrive in a dynamic and supportive work culture that prioritises employee well-being and professional growth. We offer competitive salaries, flexible hybrid working arrangements, and a commitment to developing your skills through ongoing training and career advancement opportunities, making us an excellent employer for those seeking a rewarding and meaningful career in customer service.
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching common questions for Assistant Customer Service Manager roles. We should also think about our own experiences and how they relate to the job description – it’s all about showing we’re the perfect fit!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking smart can help us feel more confident. Plus, it shows we take the opportunity seriously and respect the company culture.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and keep us fresh in their minds. Let’s make sure to mention something specific from the interview to show we were engaged!
We think you need these skills to ace Assistant Customer Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Customer Service Manager role. Highlight any relevant customer service experience and leadership qualities that show us you’re a great fit for the team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background makes you the perfect candidate. Keep it engaging and personal, so we can get a sense of who you are.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you’ve made a positive impact in previous roles. This helps us see the value you can bring to our team.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Assistant Customer Service Manager. Familiarise yourself with customer service principles and be ready to discuss how your experience aligns with the job description.
✨Prepare for Behavioural Questions
Expect questions that explore how you've handled customer service challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Showcase Your Communication Skills
As a customer service role, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past.
✨Research the Company Culture
Get to know the company’s values and culture. This will help you tailor your responses to show that you’re a great fit for their team. Mention any specific initiatives or values that resonate with you during the interview.
