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- Tasks: Manage housing arrears cases and support residents in decision-making.
- Company: Prominent housing association with a focus on community support.
- Benefits: Hybrid working, excellent pension plan, and generous annual leave.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in housing recovery and strong customer service skills.
- Other info: Join a supportive team and enjoy a fulfilling work environment.
The predicted salary is between 36000 - 60000 £ per year.
A prominent housing association is looking for an Income Recovery and Enforcement Officer to join their Income Management Team. This role involves managing a caseload related to housing arrears, preparing court cases, and supporting residents through informed decision-making.
The ideal candidate will have proven experience in housing recovery and excellent customer service skills. The position offers a hybrid working environment and various benefits, including an excellent pension plan and annual leave. Applications are encouraged before the closing date of 15th February 2026.
Arrears Recovery & Enforcement Officer employer: London and Quadrant Housing Trust
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears Recovery & Enforcement Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income recovery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing arrears and enforcement processes. We recommend practising common interview questions and scenarios related to customer service in this field.
✨Tip Number 3
Showcase your experience! When you get the chance to speak with potential employers, highlight specific cases where you've successfully managed housing recovery. Real-life examples make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Arrears Recovery & Enforcement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing recovery and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about income recovery and how you can support residents. Keep it engaging and relevant to the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed difficult situations or resolved issues in the past. We love candidates who can think on their feet and make informed decisions!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s quick and easy, and we’ll be able to review your application faster!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Stuff
Make sure you brush up on housing recovery processes and the legal aspects of arrears management. Familiarise yourself with common challenges faced in this area, as well as the specific policies of the housing association you're interviewing with.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your experience in providing excellent customer service. Think about times when you've successfully supported residents or clients through difficult situations, as this will demonstrate your ability to handle sensitive cases effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to arrears recovery. Practice how you would approach these scenarios, focusing on your decision-making process and how you would support residents while adhering to legal guidelines.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, the tools they use for case management, or how they measure success in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
