Recovery & Enforcement Lead

Closing date for completed applications: 26th January 2025 at 11:59 pm **Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated L&Q\’s Future Shape Strategy places Operational Excellence-delivering reliable, consistent, and repeatable services-at the heart of our mission. As we continue to reshape our Income Management Team and ways of working, this is an exciting opportunity for you to join as a Recovery & Enforcement Lead , where you will play a key role in reducing arrears and minimizing bad debt across our organization. You\’ll independently manage a portfolio of accounts, represent L&Q in legal proceedings, and collaborate closely with internal and external teams to drive effective, customer-focused solutions. You will have experience of providing a professional and customer focussed income recovery and enforcement service in order to reduce arrears and bad debt across the organisation. You will be able to work independently to successfully resolve accounts in a timely manner and to a clearly defined standard. You will represent L&Q through legal processes but will need knowledge of the full arrears lifecycle and be able to work collaboratively with colleagues across Income Management, third-party agencies and the wider organisation to bring about successful outcomes. You will be confident to produce legal documentation and…