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- Tasks: Lead daily bus operations, manage drivers, and ensure safety and customer satisfaction.
- Company: Join Arriva, a leading transport provider committed to safety and community engagement.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional development.
- Why this job: Be part of a dynamic team that values inclusivity and continuous improvement in public transport.
- Qualifications: Supervisory experience, strong communication skills, and a customer-focused mindset are essential.
- Other info: This role may involve additional tasks as directed by the Site Operations Manager.
The predicted salary is between 37000 - 41000 £ per year.
Location: Croydon
Reports To: Site Operations Manager
Direct Reports: Drivers
Salary: £37,043.80 per annum
Hours: 38 hours per week (flexibility required to support operational demands)
Overtime Rate: £18.68 per hour
Key Internal Stakeholders:
- Health & Safety (incl. Risk)
- Training School
- Customer Service
- Trade Unions
Key External Stakeholders:
- Regulatory/Statutory Authorities (e.g., TfL)
- Cleaning Contractors
- Customers
- Local Businesses
Job Purpose:
To support the effective, compliant, and customer-focused operation of daily bus services at Dartford, contributing to the successful delivery of the site's annual business plan. This role serves as the first point of contact for drivers during daily operations and has responsibility for proactive network and resource management. You will oversee the allocation of duties, respond promptly to incidents (e.g., collisions, passenger injuries, traffic disruptions), and ensure operational continuity and excellence. You will champion a culture of safety, inclusivity, and continuous improvement, aligned with Arriva’s values.
Core Responsibilities:
- Health & Safety: Promote a proactive safety culture across the depot and on the road. Identify and resolve unsafe behaviours or conditions. Support compliance with Arriva’s HS&E Management System and safety initiatives.
- Customer Experience: Provide professional, friendly responses to customer inquiries. Investigate complaints and ensure preventative actions are implemented.
- People Management: Ensure timely driver attendance and briefing; allocate vehicles and duties effectively. Maintain uniform and appearance standards. Support employee development and foster a culture of Equality, Diversity & Inclusion. Accurately manage absence records and enforce HR policies. Build constructive relationships with Trade Union representatives.
- Operational Excellence: Oversee day-to-day bus service operations ensuring all duties are covered. Manage and record lost mileage and service disruptions. Collaborate with Engineering to ensure vehicle availability. Monitor KPIs and local objectives to maintain service quality. Ensure accurate timekeeping and wage input. Optimise duty planning and manage overtime for cost efficiency. Use data and tools to support operational decision-making. Share best practices and contribute to operational improvements across the business.
- Corporate Social Responsibility: Uphold Arriva’s brand, values, and community engagement in all interactions.
Qualifications & Skills:
- Supervisory experience in a staff or resource management role.
- Understanding of Health & Safety legislation and standards.
- Valid First Aid certificate (or willingness to obtain).
- Strong communication, coaching, and interpersonal skills.
- Customer-focused mindset.
- Ability to influence and lead teams.
- Organised and decisive under pressure.
- Knowledge of the PCV/HGV industry.
- Experience working in partnership with Trade Unions.
- Flexible, self-motivated, and resilient.
Note: This job description outlines key responsibilities and expectations but is not exhaustive. The role may require additional tasks as determined by the Site Operations Manager.
Operations Supervisor employer: London and North Western Railway Company Limited
Contact Detail:
London and North Western Railway Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with the key stakeholders mentioned in the job description, such as Health & Safety and Trade Unions. Understanding their roles and how they interact with operations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your supervisory experience by preparing examples of how you've effectively managed teams or resources in the past. Be ready to discuss specific situations where you improved safety or operational efficiency.
✨Tip Number 3
Research Arriva’s values and corporate social responsibility initiatives. Being able to align your personal values with theirs will not only impress during interviews but also show that you're a good cultural fit for the company.
✨Tip Number 4
Prepare to discuss your understanding of Health & Safety legislation and how it applies to the role. Highlight any relevant certifications, like First Aid, and be ready to explain how you would promote a safety culture within the team.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience and skills that align with the Operations Supervisor role. Emphasise your understanding of Health & Safety legislation, customer service experience, and any previous roles in resource management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational excellence and customer service. Mention specific examples from your past experiences that demonstrate your ability to manage teams, handle incidents, and promote a safety culture.
Highlight Key Skills: In your application, clearly outline your strong communication, coaching, and interpersonal skills. Provide examples of how you've influenced and led teams in previous roles, as well as your ability to remain organised and decisive under pressure.
Showcase Your Commitment to Continuous Improvement: Demonstrate your commitment to continuous improvement by mentioning any initiatives you've led or participated in that enhanced operational efficiency or customer satisfaction. This aligns well with the company's values and expectations for the role.
How to prepare for a job interview at London and North Western Railway Company Limited
✨Showcase Your Supervisory Experience
Be prepared to discuss your previous supervisory roles and how you've effectively managed teams. Highlight specific examples where you successfully allocated resources, resolved conflicts, or improved team performance.
✨Demonstrate Knowledge of Health & Safety
Since health and safety is a key responsibility, brush up on relevant legislation and standards. Be ready to explain how you've promoted a safety culture in past roles and how you would approach safety challenges in this position.
✨Emphasise Customer Service Skills
As the role involves direct interaction with customers, prepare to share examples of how you've handled customer inquiries and complaints. Show that you understand the importance of a customer-focused mindset and can maintain professionalism under pressure.
✨Prepare for Operational Scenarios
Think about potential operational challenges you might face in this role, such as service disruptions or resource allocation issues. Be ready to discuss how you would handle these situations, demonstrating your problem-solving skills and ability to make data-driven decisions.
