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- Tasks: Serve and sell refreshments to First Class customers on trains.
- Company: Join Arriva, a leading European transport provider with 1.6 billion journeys annually.
- Benefits: Enjoy a competitive salary, training opportunities, and a vibrant team culture.
- Why this job: Be the face of customer service, making journeys memorable while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible hours required; must live within an hour's commute.
The predicted salary is between 23731 - 25765 £ per year.
time left to apply End Date: July 18, 2025 (8 days left to apply)
job requisition id JR030542
CrossCountry are looking to recruit First Class Hosts to join our busy team at Leeds.
A training salary of £23,731pa (based on 35hour week) rising to £25,765pa (based on a 38hour week) for a First Class Host once you have completed your training.
As a First Class Host you will be at the frontline of our business ensuring our customers receive a great journey on our trains.
Our most successful colleagues onboard our trains have strong customer service or sales backgrounds and come from a variety of industries and sectors
including retail, hospitality and catering.
The role will involve selling refreshments and also offering complimentary refreshments to our First Class customers.
If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you!
As an outgoing and confident person, you will interact with passengers through the train and be expected to work closely with other colleagues, both on the train and at the local offices.
What are the key ingredients for success in the job?
Flexibility
The job will require you to work early mornings or later into the evening and this will involve weekend working.
Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.
Standards
Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.
Personality
We don’t want robots, we do want personality and commitment to do a good job.
Results focused
Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.
Location
Living within 1 hour’s commute of the location you wish to work in is essential. Due to the hours and days you will be working you must be able to get to and from work for an early morning start or a late evening finish.
To apply for this role, please submit your current CV by the close date of 18th July 2025.
We acknowledge the importance of our people\’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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About Us
Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.
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First Class Host employer: London and North Western Railway Company Limited
Contact Detail:
London and North Western Railway Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Class Host
✨Tip Number 1
Make sure to highlight your customer service experience in any conversations you have. Since the role of a First Class Host is all about providing excellent service, sharing specific examples of how you've gone above and beyond for customers can really set you apart.
✨Tip Number 2
Demonstrate your flexibility during the interview process. Be prepared to discuss your availability for early mornings, late evenings, and weekends, as this is crucial for the role. Showing that you're adaptable will make you a more attractive candidate.
✨Tip Number 3
Engage with the company culture by researching Arriva's values and mission. During your interactions, mention how your personal values align with theirs, especially regarding diversity and inclusion, which they emphasise in their recruitment strategy.
✨Tip Number 4
Prepare to discuss your sales skills and how you can contribute to hitting targets. Think of examples where you've successfully upsold products or services in previous roles, as this will show your potential to excel in the First Class Host position.
We think you need these skills to ace First Class Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales, especially from retail, hospitality, or catering. Use specific examples to demonstrate your skills in communication and handling difficult situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and commitment to providing excellent customer service. Mention your flexibility regarding working hours and your ability to work as part of a team.
Highlight Key Skills: Emphasise your ability to maintain high standards, both in personal presentation and in service delivery. Include any experience you have with sales targets or achieving personal objectives.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at London and North Western Railway Company Limited
✨Showcase Your Customer Service Skills
As a First Class Host, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences in retail or hospitality where you successfully handled customer interactions, especially challenging situations.
✨Demonstrate Flexibility
The role requires working early mornings and late evenings, including weekends. Be ready to discuss your availability and how you can adapt to the varied schedule, showing that you're committed to meeting the demands of the job.
✨Highlight Your Sales Experience
Since selling refreshments is part of the job, be prepared to talk about any sales experience you have. Share specific instances where you met or exceeded sales targets, as this will demonstrate your results-focused mindset.
✨Emphasise Your Personality
Arriva values personality and commitment. During the interview, let your authentic self shine through. Share stories that reflect your enthusiasm for the role and your dedication to providing a great experience for customers.
