As a Support Services Administrator you work within Support Services team to provide a comprehensive administrative support function for the Clinical Education & Standards Department. The post holder will be a key point of contact for all administrative aspects of course bookings and management, takingresponsibility for all tasks assigned and work with minimalsupervision.
Main duties of the job
The main duties of the job include:
Providing administration support throughout the recruitment and selection process of newlearners to the Trust.
Supporting Managers by preparing correspondence, amending documentation, takingminutes for meetings, sending emails, making and receiving calls on their behalf and anyother ad-hoc requirements.
Assist in ordering equipment, uniform, vehicles and products using the EPROC system forEducation Centres, ensuring accurate records are maintained for ordering and receivingproducts.
Assisting with booking CES staff on conferences with accommodation, as required andmaintaining accurate records.
Booking internal /external speakers for courses.
Ensuring relevant exam papers are ordered, stored safely and sent out in line withawarding organisations guidance.
Responsible for notification to the relevant departments of learner progress in theirrelevant course programmes.
Responsible for the registration and certification of learners in the Trust.
Ensure that all training records are properly maintained and filed in the departmentsarchive.
Act as the point of contact for day-to‑day in‑person contacts, requests and deliveries ateducation centres, including occupying the reception desk where requested.
Carry out any other duties appropriate to the grade as directed by the Support ServicesManager, including providing cover for the Support Services Co-ordinator during periods ofabsence.
About us
The Clinical Education and Standards department is a diverse team, responsible for all clinical education programmes in the London Ambulance Service.
Our team is committed to educational excellence, and we strive for developing, delivering, recording and reporting the very best to ensure the clinical staff of the London Ambulance Service provide the highest patient care.
The Clinical Education and Standards department has specialist education facilities, located at Dockside and Brentford.
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation being an increasingly inclusive, well‑led and highly skilled organisation people are proud to work for.
- Our London using our unique pan‑London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Job responsibilities
Please refer to the Job Description and Person Specification for more information on the requirements of the role.
CE&S are looking for a strong team player with excellent communication skills and an eye for detail. You should be able to work independently managing your own workload.
Person Specification
Qualifications, Accreditations, Education
- Good standard of general education
- Good keyboard skills RSA level 3, NVQ 3 or equivalent plus relevant
- practical experience
Experience
- Experience of working in an administrative capacity
- Evidence of personal and career developmentExperience of working in NHS or Public sector organisations
- Ability to utilise digital technologies e.g. Totara, ESR, GRS, and mobile
- /electronic learning apps
Knowledge and Skills
- Good written and verbal communication skills and ability to
- communicate with staff at all levels
- Significant experience in the use of computer packages such as MS
- Word, MS Excel, and MS PowerPoint
- Able to work to and achieve deadlines
- Attention to detail and the ability to produce and maintain accurate
- records
Personal Abilities
- Adhere to the Trust values and behaviours
- Able to maintain a professional image
- Positive approach to change
- Strong team player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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