Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patients and staff in the patient safety incident investigation process.
- Company: Join Yorkshire Ambulance Service NHS Trust, serving over five million people across diverse terrains.
- Benefits: Enjoy flexible working, 27 days annual leave, NHS discounts, and career development opportunities.
- Why this job: Make a real difference in patient safety while working in a supportive and dynamic environment.
- Qualifications: Degree level education or equivalent experience in engagement or family liaison roles required.
- Other info: This is a permanent, full-time role with a salary range of £29,970 to £36,483.
The predicted salary is between 25000 - 30000 £ per year.
Job Summary
Introducing the Patient Safety Incident Response Framework (PSIRF).
Join our dedicated team at the Yorkshire Ambulance Service NHS Trust, where we are committed to providing exceptional care and support to our community.
We are looking for 2 passionate and dynamic individuals to fill the role of Patient and Staff Engagement Officer.
The successful applicant will be working with the central patient safety team and aligned to one of the Trusts geographical integrated commissioning board areas of: South Yorkshire ICB, Humber and North Yorkshire ICB, West Yorkshire ICB .
If you are passionate about making a difference and have the skills and experience we are looking for, we would love to hear from you!
Main duties of the job
The post holder will support patients, families, and healthcare staff to be actively involved in the patient safety incident investigation process and contribute to a learning response.
The Engagement Officer will be the primary point of contact with those affected by a patient safety incident, this will include the enactment of Duty of Candour and actively engaging patients, families, and healthcare staff to seek their input to the patient safety investigation and develop a shared understanding of what happened.
About Us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline, and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits, and flexible working, including hybrid working.
Benefits
- Flexible working including part-time hours, job shares, and flexible hours, agile working (role dependent).
- 27 days annual leave, increasing to 33 with service.
- Contributory Pension.
- NHS Discounts including shops, restaurants, gyms, etc.
- Car lease and other salary sacrifice schemes.
- Dedicated employee assistance and counselling service.
- Opportunities for research participation, career progression, and ongoing development.
- Well respected, committed, and supported staff networks for our workforce.
Date posted : 03 March 2025
Pay scheme : Agenda for change
Band : Band 5
Salary : £29,970 to £36,483 a year Per annum
Contract : Permanent
Working pattern : Full-time, Flexible working
Reference number : 174-F&SEO-280225
Job locations : Trust Headquarters, Wakefield, WF2 0XQ
Job Description
Responsibilities
For full role details and person specification, please see the attached job description and person specification.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of experience working in an engagement/family liaison specific role.
- Knowledge of regulatory and quality standards applicable to a provider of NHS funded services.
Desirable
- Demonstrable recent/relevant CPD.
Skills/competencies
Essential
- A high level of leadership, communications (verbal and written) and interpersonal skills.
- Highly developed ability to interpret, monitor and evaluate information.
- The ability to develop, implement and maintain effective administrative and reporting procedures.
- The ability to prioritise effectively and judge when issues should be escalated – both for own work and issues handled on behalf of the senior management colleagues.
Experience
Essential
- Experience in the preparation of general correspondence and management reports.
- Evidence of successfully handling sensitive situations efficiently and confidentially.
- Evidence of managing complex arrangements to a high degree of accuracy, timeliness, and effectiveness.
Desirable
- Experience of working in an NHS organisation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name : Yorkshire Ambulance Service NHS Trust
Address : Trust Headquarters, Wakefield, WF2 0XQ
Employer’s website : #J-18808-Ljbffr
Family and Staff Engagement Officer employer: London Ambulance Service
Contact Detail:
London Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family and Staff Engagement Officer
✨Tip Number 1
Familiarize yourself with the Patient Safety Incident Response Framework (PSIRF) and its implications for patient and staff engagement. Understanding this framework will help you demonstrate your knowledge during interviews and show your commitment to improving patient safety.
✨Tip Number 2
Network with current or former employees of the Yorkshire Ambulance Service NHS Trust. They can provide valuable insights into the organizational culture and expectations, which can help you tailor your approach when engaging with the team.
✨Tip Number 3
Highlight any experience you have in handling sensitive situations and working with diverse groups. This role requires strong interpersonal skills, so be prepared to discuss specific examples that showcase your ability to engage effectively with patients, families, and healthcare staff.
✨Tip Number 4
Stay updated on current trends and best practices in patient safety and family engagement within the NHS. Being knowledgeable about recent developments will not only enhance your application but also position you as a proactive candidate who is genuinely interested in making a difference.
We think you need these skills to ace Family and Staff Engagement Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Family and Staff Engagement Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in engagement or family liaison roles, particularly within healthcare settings. Use specific examples to demonstrate how your skills align with the requirements of the role.
Showcase Communication Skills: Since the role requires strong verbal and written communication skills, make sure to highlight these in your application. Provide examples of how you've successfully communicated in sensitive situations or managed complex arrangements.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for patient safety and engagement. Mention why you want to work for the Yorkshire Ambulance Service NHS Trust and how you can contribute to their mission.
How to prepare for a job interview at London Ambulance Service
✨Show Your Passion for Patient Safety
Make sure to express your genuine passion for patient safety and engagement during the interview. Share specific examples of how you've contributed to similar initiatives in the past, demonstrating your commitment to making a difference.
✨Highlight Your Communication Skills
As a Family and Staff Engagement Officer, strong communication skills are essential. Be prepared to discuss how you effectively communicate with diverse groups, including patients, families, and healthcare staff, and provide examples of successful interactions.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss situations where you've had to handle sensitive issues or complex arrangements. Highlight your ability to remain calm under pressure and how you approach problem-solving in challenging circumstances.
✨Familiarize Yourself with NHS Standards
Since this role involves working within the NHS framework, it's crucial to have a good understanding of the regulatory and quality standards applicable to NHS services. Research these standards and be ready to discuss how they relate to your previous experience.
