Make Ready Hub Coordinator - NC

To deliver the provision of services within the Make Ready Hub delivering excellent clinical care for patients by ensuring the right equipment, products and vehicles are available at the right place, at the right time.

• Supervise a team of Make Ready Technicians (MRT) to carry out cleaning, refuelling, movement and restocking of front line vehicles.
• Supervise a team of Make Ready Technicians (MRT) to pack consumables into pouches, using defined processes.
• The post holder will be required to utilise the asset management system (Pro Cloud) to ensure timely replenishment of equipment and consumable items, assign assets to vehicles, and record vehicle preparations.
• The post holder will be required to ensure consumable items are replenished over a number of remote sites, to minimise operational down-time for ambulance operational colleagues.
• To interpret detailed information using Trust electronic systems such as Current Status and the Business Intelligence (BI) Portal, and use this data to allocate tasks to the MRT and vehicles for operational use.
• To maintain regular contact with Group Management Teams, Fleet, Logistics, Workshop staff and other central support functions to resolve issues that may be complex, to maximise patient facing time for ambulance operation colleagues.
• To use creativity, imagination and innovative ideas to resolve vehicle and equipment resourcing issues and challenges, which prevent the Service from providing high quality patient care.
• To use communication systems and advanced keyboard skills alongside knowledge and understanding of Trust systems which allow monitoring of fleet and equipment availability.
• To analyse and collate information in real time to report on actual and predicted vehicle demand, using own judgement to initiate improvements with stakeholders to improve availability where deficiencies identified.
• Have ability to understand and manage frequently changing information to respond to conflicting priorities.
• Maintain accurate records for governance assurance such as vehicle movement logs, staff sign-on registers, audits and inventory reports.
• The post holder will ensure that vehicles are deep cleaned to standard and in accordance with service scheduling.
• Perform any other duties commensurate with the grade.

Person Specification

• Current full manual UK Driving Licence (with no more than 3 penalty points).
• Full C1 category on driving license.
• Must be willing to undertake any training as required by LAS.
• Good standard of written and verbal English.

Experience

• Experience of working within a public service or customer care environment.
• Ability to build up good relationships with internal customers and staff at all levels and deal with staff issues in a sensitive manner.
• Customer focused with proven customer care skill and positive and professional manner and attitude at all times.
• Ability to organise and train others.
• Ability to manage time management issues.
• Minimum of 2 years supervisory experience.

Knowledge

• Excellent communication and organisational skills with strong attention to detail.
• Good written and verbal communication skills.
• A leader and team player with good interpersonal skills.
• Excellent command of Information Technology and proficient in the use of MS Office.
• Working knowledge of a healthcare environment is preferred but full training will be provided.
• Good knowledge of Health and Safety.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.