At a Glance
- Tasks: Support students and manage non-academic processes for a smooth learning experience.
- Company: Join the London Academy for Applied Technology, a dynamic higher education institution.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Be part of a team that values innovation and student engagement.
- Why this job: Make a real difference in students' lives while developing your organisational skills.
- Qualifications: Strong communication skills and basic IT proficiency required.
The predicted salary is between 30000 - 42000 £ per year.
At London Academy for Applied Technology (LAAT), our mission is to equip learners with practical skills and industry-focused knowledge that bridge the gap between education and employment. We are dedicated to nurturing the next generation of leaders and innovators by delivering high-quality, flexible, and relevant learning experiences.
Department: Student Support/Administration
The London Academy for Applied Technology (LAAT) is a dynamic and rapidly growing higher education institution delivering undergraduate programmes in Business, in partnership with Plymouth Marjon University. LAAT is committed to widening participation and delivering an outstanding student experience underpinned by high-quality teaching and robust governance.
Role Summary: The Non-Academic Coordinator plays a key role in the smooth operation of the institution by overseeing non-academic processes, actively supporting student engagement, and taking a hands-on role in attendance management and student welfare. This role requires strong communication skills, responsiveness, attention to detail, and basic IT proficiency. The coordinator serves as the central point of contact for non-academic queries and supports scheduling, interview coordination, documentation, and general administrative tasks.
Key Responsibilities:
- Oversee the day-to-day delivery of multiple programmes, coordinate class schedules, organise induction activities, and ensure all teaching resources (lecture rooms, software, library lists) are in place before term starts.
- Act as the first point of contact for non-academic queries from students and staff.
- Coordinate and schedule interviews, student meetings, staff inductions, and non-academic appointments.
- Maintain accurate records and documentation for student files, sick notes, attendance, and deferral or withdrawal requests.
- Communicate effectively with internal departments, faculty, and external contacts.
- Monitor institutional mailboxes (attendance inbox) and respond promptly and professionally.
- Maintain and update noticeboards, contact lists, and staff/student directories.
- Support the implementation of non-academic policies and procedures.
- Assist in maintaining compliance with institutional standards and external requirements (e.g., attendance regulations, recordkeeping).
- Attendance recording and monitoring to ensure students are actively attending classes.
- Take appropriate action in case of absence.
Requirements
Required Skills & Qualifications:
- Strong verbal and written communication skills
- Good working knowledge of basic IT tools (e.g., Microsoft Office, Google Workspace, Teams)
- Highly organized, detail-oriented, and efficient under pressure
- Quick and responsive to messages, queries, and tasks
- Ability to multitask and manage time independently
- Professional and courteous manner in all interactions
- Experience working in an educational institution or similar environment
- A proactive and problem-solving attitude
- A team player who can work with diverse stakeholders
Student Support Assistant employer: London Academy for Applied Technology
The London Academy for Applied Technology is an exceptional employer, offering a supportive work culture that prioritises work-life balance and professional growth. With a strong commitment to academic excellence, employees benefit from a comprehensive pension scheme and opportunities for ongoing development, making it an ideal place for those looking to make a meaningful impact in higher education.
Contact Details:
London Academy for Applied Technology Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Support Assistant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LAAT on LinkedIn. A friendly chat can give us insider info about the role and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student support. We should also think of examples from our past experiences that showcase our communication skills and attention to detail.
✨Tip Number 3
Show off our organisational skills! During the interview, we can mention how we’ve successfully managed multiple tasks in previous roles. This will highlight our ability to handle the day-to-day delivery of programmes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the LAAT team.
We think you need these skills to ace Student Support Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Support Assistant role. Highlight your relevant experience and skills that match what we're looking for, like communication and organisation.
Show Your Passion:Let us know why you're excited about working at LAAT! Share your enthusiasm for supporting students and contributing to their success. A personal touch can really make your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your strengths.
Apply Through Our Website:Don't forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can review them promptly. We can't wait to hear from you!
How to prepare for a job interview at London Academy for Applied Technology
✨Know the Institution Inside Out
Before your interview, take some time to research the London Academy for Applied Technology. Understand their mission, values, and the programmes they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Student Support Assistant, strong communication is key. Prepare examples of how you've effectively communicated with students or colleagues in the past. Be ready to demonstrate your verbal and written skills during the interview, as this will be crucial for the role.
✨Highlight Your Organisational Skills
The role requires a high level of organisation and attention to detail. Think of specific instances where you've successfully managed multiple tasks or projects. Share these experiences to illustrate your ability to stay organised under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or the institution's future plans. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether it's the right fit for you.
