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For Companies At a Glance
- Tasks: Support student engagement and enhance the overall student experience at LAAT.
- Company: Join the London Academy for Applied Technology, a partner of Plymouth Marjon University.
- Benefits: Enjoy a Nest Pension Plan, CPD training, and food discounts.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Experience in student-facing roles, strong communication, and organisational skills.
- Other info: Great opportunity for career growth in the education sector.
The predicted salary is between 13 - 16 £ per hour.
The Student Experience Assistant supports the delivery and enhancement of the student experience at LAAT, working under the guidance of the Student Experience Lead. The role contributes to student engagement initiatives, student voice structures, committee coordination, feedback processes, and regulatory preparation (including OFS readiness), ensuring a positive and supportive academic environment aligned with partnership expectations.
Main Duties & Responsibilities
- Student Voice & Committee Support: Support the coordination and administration of the Student Voice Committee, Student Interest Panel, and Student Interest Committee. Assist in organising monthly operational meetings, quarterly strategic review meetings, prepare agendas, take minutes, and track action points. Support the recruitment and engagement of Class Representatives (CRs). Maintain effective communication between students, academic staff, and senior management. Assist in merging weekly student voice updates into institutional reporting meetings.
- Student Engagement & Enhancement Activities: Support the planning and delivery of induction, orientation, and transition activities. Assist in organising student‑led clubs, societies, and engagement initiatives. Encourage student participation in enrichment activities and community‑building events. Work collaboratively with academic staff to promote an inclusive and engaging learning environment.
- Student Support & Guidance: Provide first‑line support to students raising queries or concerns, referring complex matters to the Student Experience Lead where appropriate. Liaise with academic staff and support services to resolve student issues. Support early identification of students requiring additional academic or pastoral assistance. Maintain confidentiality when handling sensitive student matters.
- Feedback & Continuous Improvement: Assist in collecting and collating student feedback from Student Voice Committees, module evaluations, and informal channels. Identify emerging themes and raise key issues to the Student Experience Lead. Support action planning and communication of outcomes back to students ("You Said – We Did" approach).
- Partnership & Compliance Support: Assist in ensuring student experience processes align with partnership standards set by Plymouth Marjon University. Support documentation and reporting required for quality assurance and Office for Students (OFS) preparation. Contribute to data collection relating to attendance, engagement, and student satisfaction metrics.
- Communication & Information Management: Update student communications through appropriate platforms (e.g., VLE, email notices, internal systems). Support clear dissemination of academic regulations, institutional policies, and event information. Maintain accurate records of meetings, activities, and student engagement initiatives.
Requirements
Person Specification
Essential: Experience in a student‑facing or administrative role within education. Strong organisational and time‑management skills. Excellent written and verbal communication skills. Ability to work collaboratively within a team and under guidance. Experience in event or meeting coordination. Ability to handle confidential and sensitive information professionally.
Desirable: Experience within Higher Education. Understanding of student voice structures and committee processes. Awareness of UK Higher Education regulatory frameworks (e.g., OfS). Experience working within a partnership provision environment.
Benefits: Nest Pension Plan, CPD Training, Food and Beverage Discounts.
Student Experience Assistant employer: London Academy For Applied Technology
Contact Detail:
London Academy For Applied Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Assistant
✨Tip Number 1
Network like a pro! Reach out to current or former Student Experience Assistants on LinkedIn or through university connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching LAAT and Plymouth Marjon University. Understand their values and student engagement initiatives so you can show how you fit right in with their mission.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with students and staff, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Student Experience Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Student Experience Assistant. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion: Let your enthusiasm for enhancing the student experience shine through in your written application. Share any relevant experiences or initiatives you've been involved in that demonstrate your commitment to student engagement.
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon and make sure your application is easy to read. We appreciate straightforward communication, especially when it comes to supporting students!
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all the necessary information and helps us keep track of your application efficiently.
How to prepare for a job interview at London Academy For Applied Technology
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Student Experience Assistant role. Familiarise yourself with the job description and think about how your experience aligns with the responsibilities, especially around student engagement and support.
✨Prepare Examples of Your Experience
Think of specific examples from your past roles that demonstrate your organisational skills, ability to handle sensitive information, and experience in student-facing positions. Be ready to discuss how you've successfully coordinated events or supported students in previous roles.
✨Show Your Passion for Student Engagement
During the interview, express your enthusiasm for enhancing the student experience. Share ideas on how you would encourage student participation in activities and how you can contribute to creating an inclusive environment at LAAT.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewers about the Student Voice Committee and how they measure student satisfaction. This shows your genuine interest in the role and helps you understand their expectations better.