At a Glance
- Tasks: Support student engagement and enhance the overall student experience at LAAT.
- Company: Join the London Academy for Applied Technology, a partner of Plymouth Marjon University.
- Benefits: Enjoy a Nest Pension Plan, CPD training, and food and beverage discounts.
- Other info: Great opportunity for career growth in the education sector.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Experience in student-facing roles and strong organisational skills are essential.
The predicted salary is between 13 - 16 £ per hour.
The Student Experience Assistant supports the delivery and enhancement of the student experience at LAAT, working under the guidance of the Student Experience Lead. The role contributes to student engagement initiatives, student voice structures, committee coordination, feedback processes, and regulatory preparation (including OFS readiness), ensuring a positive and supportive academic environment aligned with partnership expectations.
Main Duties & Responsibilities
- Student Voice & Committee Support
- Support the coordination and administration of the Student Voice Committee, Student Interest Panel, and Student Interest Committee.
- Assist in organising:
- Monthly operational meetings
- Quarterly strategic review meetings
- Prepare agendas, take minutes, and track action points to ensure timely follow up.
- Support the recruitment and engagement of Class Representatives (CRs).
- Maintain effective communication between students, academic staff, and senior management.
- Assist in merging weekly student voice updates into institutional reporting meetings.
- Student Engagement & Enhancement Activities
- Support the planning and delivery of induction, orientation, and transition activities.
- Assist in organising student-led clubs, societies, and engagement initiatives.
- Encourage student participation in enrichment activities and community building events.
- Work collaboratively with academic staff to promote an inclusive and engaging learning environment.
- Student Support & Guidance
- Provide first-line support to students raising queries or concerns, referring complex matters to the Student Experience Lead where appropriate.
- Liaise with academic staff and support services to assist in resolving student issues.
- Support early identification of students requiring additional academic or pastoral assistance.
- Maintain confidentiality when handling sensitive student matters.
- Feedback & Continuous Improvement
- Assist in collecting and collating student feedback from:
- Student Voice Committees
- Module evaluations
- Informal student feedback channels
- Identify emerging themes and escalate key issues to the Student Experience Lead.
- Support action planning and communication of outcomes back to students (“You Said – We Did” approach).
- Assist in collecting and collating student feedback from:
- Partnership & Compliance Support
- Assist in ensuring student experience processes align with partnership standards set by Plymouth Marjon University.
- Support documentation and reporting required for quality assurance and Office for Students (OFS) preparation.
- Contribute to data collection relating to attendance, engagement, and student satisfaction metrics.
- Communication & Information Management
- Update student communications through appropriate platforms (e.g., VLE, email notices, internal systems).
- Support clear dissemination of academic regulations, institutional policies, and event information.
- Maintain accurate records of meetings, activities, and student engagement initiatives.
Requirements Person Specification
Essential
- Experience in student-facing or administrative role within education.
- Strong organisational and time-management skills.
- Excellent written and verbal communication skills.
- Ability to work collaboratively within a team and under guidance.
- Experience in event or meeting coordination.
- Ability to handle confidential and sensitive information professionally.
Desirable
- Experience within Higher Education.
- Understanding of student voice structures and committee processes.
- Awareness of UK Higher Education regulatory frameworks (e.g., OfS).
- Experience working within a partnership provision environment.
Benefits
- Nest Pension Plan
- CPD Training
- Food and Beverage Discounts
Student Experience Assistant in London employer: London Academy for Applied Technology
The London Academy for Applied Technology is an exceptional employer, offering a supportive work culture that prioritises work-life balance and professional growth. With a strong commitment to academic excellence, employees benefit from a comprehensive pension scheme and opportunities for ongoing development, making it an ideal place for those looking to make a meaningful impact in higher education.
Contact Details:
London Academy for Applied Technology Recruitment Team
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We think this is how you could land Student Experience Assistant in London
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We think you need these skills to ace Student Experience Assistant in London
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