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- Tasks: Manage social media and provide first-line IT support while learning web development.
- Company: Join the London Academy for Applied Technology, a vibrant higher education institution.
- Benefits: Enjoy flexible working, CPD opportunities, and access to wellbeing programmes.
- Why this job: Gain hands-on experience in IT and marketing while making a real impact.
- Qualifications: Bachelor’s degree in IT or related field; social media experience preferred.
- Other info: Work in a dynamic environment with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
The London Academy for Applied Technology (LAAT) is a dynamic, rapidly growing higher education institution delivering undergraduate programmes in business in partnership with Plymouth Marjon University. This role provides social media management and first‑line IT support, with exposure to basic web development tasks, to support smooth digital communication and IT operations.
Key Responsibilities- Social Media Management – Manage and maintain the institution’s Facebook, Instagram, LinkedIn and other digital platforms; create schedules, publish posts aligned with academic, HR and marketing activities; respond professionally to online enquiries, messages and comments; increase engagement through consistent posting, content planning and basic boosting campaigns; coordinate with internal teams to ensure all announcements, events, achievements and updates are shared promptly; track performance through analytics and prepare monthly reports.
- IT Support – Provide first‑line support to staff and faculty across both campuses; assist with account set‑up, password resets, device troubleshooting and software installations; support Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive); maintain IT asset records and assist with new equipment set‑up; support digital communication such as notifications, announcements and internal updates.
- Web Support (Basic Web Development Exposure) – Update website content (text, images, notices, programme information) using WordPress or CMS; assist in minor layout adjustments using HTML/CSS when needed; coordinate with external web developers for larger updates or issues; ensure webpages for admissions, HR, events and academic updates remain current.
- Coordination & Communication – Work closely with Admissions, HR, Academics and Operations to gather updates for posting; ensure digital communication is timely, consistent and aligned with branding; assist in marketing activities including student recruitment campaigns, event promotion and visual content preparation.
- Bachelor’s degree in IT, Computer Science, Marketing, Media or a related field.
- Experience handling social media platforms professionally.
- Basic understanding of Microsoft 365 tools (Outlook, Teams, SharePoint).
- Strong communication skills, attention to detail and ability to multitask.
- Exposure to web development (WordPress, HTML, CSS) – not at an advanced level.
- Problem‑solving mindset and willingness to learn.
- Basic design experience using Canva, Photoshop or similar tools.
- Knowledge of social media boosting analytics or digital marketing fundamentals.
- Familiarity with Power Automate or workflow automation tools.
- Exposure to SEO concepts.
- CPD and leadership development opportunities.
- Access to staff wellbeing programmes.
- Pension scheme.
- Flexible working / annual leave arrangements.
- Flexible days, including weekends – 10:00 to 18:30.
- 5 days on‑site: 3 days at Tower Bridge Campus, 2 days at Brentford Campus.
- Full Time.
IT Support Assistant employer: London Academy For Applied Technology
Contact Detail:
London Academy For Applied Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with alumni from your university. You never know who might have a lead on that perfect IT Support Assistant role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your social media management and any web development projects you've worked on. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT support and social media management. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Assistant role. Highlight any relevant experience with social media management, IT support, and web development. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits. Don’t forget to mention your problem-solving mindset and willingness to learn – we love that!
Show Off Your Skills: In your application, be sure to showcase your experience with Microsoft 365 tools and any web development exposure you have. If you've used WordPress or have basic HTML/CSS skills, let us know – it could set you apart!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of everything. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at London Academy For Applied Technology
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 tools and basic web development. Be ready to discuss how you've used these in past roles or projects, as this will show your familiarity with the tech they'll expect you to support.
✨Social Media Savvy
Familiarise yourself with the institution's social media presence. Think about how you can enhance their engagement and what strategies you might implement. Bring some ideas to the table during the interview to demonstrate your proactive approach.
✨Communication is Key
Prepare to showcase your communication skills. Think of examples where you've effectively communicated with teams or resolved issues. This role requires coordination with various departments, so showing you can articulate clearly will be a big plus.
✨Problem-Solving Mindset
Be ready to discuss how you approach troubleshooting and problem-solving. Have a couple of scenarios in mind where you successfully resolved an IT issue or improved a process. This will highlight your ability to think on your feet and adapt to challenges.
