IT Support Assistant

Job Title: IT support Assistant
Department: IT
Reports to: Systems Support Officer
Location: London Academy for Applied Technology, Aldgate
Contract Type: Full-Time

The London Academy for Applied Technology (LAAT) is a dynamic and rapidly growing higher education institution delivering undergraduate programmes in Business, in partnership with Plymouth Marjon University. LAAT is committed to widening participation and delivering an outstanding student experience underpinned by high-quality teaching and robust governance.

Position Overview

The social media & IT Support Intern will be responsible for managing the institution’s social media platforms, coordinating marketing communication, and supporting day-to-day IT operations. The role also requires exposure to basic web development tasks for updating and maintaining web pages as needed. This is a multi-functional position designed for an individual who is creative, tech-savvy, and capable of coordinating with different departments to ensure smooth digital communication and IT functioning.

Key Responsibilities

1. IT Support
   • Provide first-line IT support to staff and faculty across both campuses.
   • Assist with account setup, password resets, device troubleshooting, and software installations.
   • Support Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive).
   • Maintain IT asset records and assist with new equipment setup.
   • Support digital communication such as notifications, announcements, and internal updates.
2. Web Support (Basic Web Development Exposure)
   • Update website content (text, images, notices, programme information) using WordPress or CMS.
   • Assist in minor layout adjustments using HTML/CSS when needed.
   • Coordinate with external web developers for larger updates or issues.
   • Ensure webpages for admissions, HR, events and academic updates remain current.
3. Coordination & Communication
   • Work closely with Admissions, HR, Academics and Operations to gather updates for posting.
   • Ensure digital communication is timely, consistent, and aligned with branding.
   • Assist in marketing activities including student recruitment campaigns, event promotion, and visual content preparation.
4. Networking
   • Diagnose and resolve network issues (LAN/WAN, routing, switching, Wi‑Fi).
   • Configure and maintain firewalls, rules, and security policies.
   • Set up, support, and troubleshoot VPN access (remote users, site‑to‑site).
   • Deploy, maintain, and repair hardware (laptops, desktops, peripherals.
   • Monitor system performance and respond to outages or security events.
   • Document incidents, changes, and support procedures.
   • Work with vendors and internal teams for escalations and improvements.

Requirements

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, Marketing, Media, or related field.
• Experience handling social media platforms professionally.
• Basic understanding of Microsoft 365 tools (Outlook, Teams, SharePoint).
• Strong communication skills, attention to detail, and ability to multitask.
• Exposure to web development (WordPress, HTML, CSS) is required but not at an advanced level.
• Problem‑solving mindset with a willingness to learn and support multiple functions.

Preferred Skills

• Basic design experience using Canva, Photoshop, or similar tools.
• Knowledge of social media boosting, analytics, or digital marketing fundamentals.
• Familiarity with Power Automate or workflow automation tools.
• Exposure to SEO concepts is an advantage.

Work Pattern

• 5 days on‑site
• 3 days – Tower Bridge Campus
• 2 days – Brentford Campus
• Working Hours: FLEXIBLE DAYS INCLUDE WEEKENDS AS WELL, 10 AM – 6:30 PM

Benefits

• CPD and leadership development opportunities
• Access to staff wellbeing programmes
• Pension scheme
• Flexible working/annual leave arrangements