At a Glance
- Tasks: Lead and coordinate all non-academic student support services for a seamless student journey.
- Company: Join the London Academy for Applied Technology, a hub for innovation and student success.
- Benefits: Competitive salary, professional development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities to shape student experiences and drive institutional growth.
- Why this job: Make a real difference in students' lives by enhancing their support and employability.
- Qualifications: Experience in student support services and strong leadership skills required.
The predicted salary is between 55000 - 65000 € per year.
Location: London Academy for Applied Technology (LAAT), London
Reporting to: Registrar/Dean
Direct Reports: Admissions & Enrolment, Student Administration, Student IT Support, Outreach & Partnerships, Career & Employability.
Role Purpose
The Head of Student Support is responsible for the leadership and coordination of all aspects of the student journey (non-academic) at LAAT. The role ensures that students receive a high-quality, efficient, and supportive experience from initial enquiry and admissions through enrolment, induction, ongoing support, employability development, and progression. The post holder will oversee key student-facing services including admissions, enrolment, student administration, IT support, learning support, student wellbeing, careers guidance, and outreach activities, bringing these services together under a cohesive Student Services function. The role plays a key part in ensuring that LAAT delivers a student-centred experience aligned with Office for Students (OfS) expectations, partner university requirements, and institutional growth plans, while supporting student success, employability, and institutional partnerships.
Key Responsibilities
- Lead and manage the Student Services function, ensuring effective coordination of all non-academic support services.
- Oversee the student lifecycle from enquiry through to completion and progression.
- Establish clear service standards, procedures, and escalation pathways for student support services.
- Ensure a responsive and student-centred service culture across all student-facing teams.
- Oversee admissions and application processes in line with partner university entry requirements and institutional policies.
- Ensure efficient and compliant student enrolment and registration processes.
- Coordinate student induction and orientation activities.
- Ensure accurate capture and management of student data and documentation.
- Oversee the maintenance of accurate student records and administrative systems.
- Ensure compliance with data protection regulations and institutional policies.
- Support institutional reporting requirements for partner universities and regulatory bodies.
- Maintain appropriate documentation and audit trails for student records.
- Ensure students have reliable access to institutional digital systems including the VLE, student email, and assessment platforms.
- Coordinate support for student IT access issues and ensure timely resolution.
- Work with institutional IT teams to maintain effective digital support services for students.
- Ensure appropriate support is available for students with learning difficulties, disabilities, or additional learning needs.
- Coordinate processes for identifying students requiring learning support or reasonable adjustments.
- Work with academic staff and partner universities to implement inclusive learning support arrangements.
- Support students in accessing external support such as Disabled Students’ Allowance (DSA) where appropriate.
- Oversee systems for supporting student wellbeing, welfare, and pastoral care.
- Act as a point of escalation for student welfare concerns and ensure appropriate referral pathways.
- Support early identification of students experiencing personal or academic difficulties affecting engagement or retention.
- Coordinate referrals to appropriate internal or external support services.
- Establish and oversee a Careers and Employability Desk within Student Services.
- Provide guidance and support in areas such as career planning, CV development, interview preparation, and job search strategies.
- Organise employability workshops, employer engagement events, and career development activities.
- Work with Programme Leads to support the development of employability skills and career readiness amongst students.
- Promote initiatives that enhance student engagement, participation and sense of belonging.
- Support mechanisms for student feedback and representation.
- Monitor engagement indicators and support initiatives aimed at improving student satisfaction and retention.
Head of Student Support employer: London Academy For Applied Technology
At the London Academy for Applied Technology (LAAT), we pride ourselves on being an exceptional employer that prioritises student success and wellbeing. Our collaborative work culture fosters innovation and inclusivity, providing ample opportunities for professional growth and development within the education sector. Located in the vibrant city of London, LAAT offers a dynamic environment where you can make a meaningful impact on students' lives while enjoying a supportive community and comprehensive benefits.
Contact Detail:
London Academy For Applied Technology Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Student Support
✨Tip Number 1
Network like a pro! Get out there and connect with people in the education sector. Attend events, join online forums, and don’t be shy about reaching out to current or former employees at LAAT. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching LAAT’s values and mission. Think about how your experience aligns with their goals for student support. We recommend practising common interview questions and even role-playing with a friend to boost your confidence before the big day.
✨Tip Number 3
Showcase your passion for student support! During interviews, share specific examples of how you've positively impacted students in previous roles. Whether it’s through career guidance or wellbeing initiatives, let them see your commitment to enhancing the student experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on our careers page for any new opportunities that pop up. We’re always looking for passionate individuals to join our team!
We think you need these skills to ace Head of Student Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Head of Student Support. We want to see how you can lead and coordinate student services effectively, so don’t hold back on showcasing relevant achievements!
Showcase Your Leadership Skills:This role is all about leadership, so be sure to emphasise your experience in managing teams and coordinating services. We’re looking for someone who can create a supportive environment for students, so share examples of how you've done this in the past.
Be Clear and Concise:When writing your application, clarity is key! We appreciate straightforward language that gets to the point. Make it easy for us to see your qualifications and how they fit with our mission at LAAT.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at London Academy For Applied Technology
✨Know the Student Journey Inside Out
Make sure you understand every aspect of the student journey, from initial enquiry to progression. Familiarise yourself with the specific services LAAT offers and think about how you can enhance these experiences. This will show your commitment to a student-centred approach.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to coordinate multiple services and ensure a cohesive experience for students. Be ready to discuss how you would establish clear service standards and foster a supportive culture.
✨Showcase Your Problem-Solving Abilities
Think of scenarios where you've had to resolve issues related to student support or administration. Be prepared to discuss how you would handle challenges like IT access problems or student welfare concerns, demonstrating your proactive approach to ensuring student success.
✨Engage with Employability Strategies
Since the role involves overseeing employability initiatives, come prepared with ideas on how to enhance career support services. Discuss your experience with career planning, CV development, and organising workshops, showing that you can effectively prepare students for their future careers.
