Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for residents during exciting roofing projects.
- Company: Join a fast-growing social housing contractor making a difference.
- Benefits: Competitive salary, company van, and supportive team environment.
- Why this job: Make a real impact by connecting with residents and ensuring smooth project delivery.
- Qualifications: Experience in social housing and strong communication skills are essential.
- Other info: Great career growth opportunities in a dynamic and expanding company.
The predicted salary is between 30000 - 40000 £ per year.
Lewes & Eastbourne Area
£30,000 - £40,000 (depending on experience) + Company Van
We're working exclusively with one of the UK's fastest growing social housing contractors, known for delivering high-quality external refurbishment projects across the residential and education sectors.
Due to continued growth and the award of a flagship project worth over £10m, they are now looking to appoint an experienced Resident Liaison Officer to support the delivery of a major roofing refurbishment scheme across the Lewes and Eastbourne area.
This role will be a key part of the project team, acting as the main point of contact between residents, the site team and the wider business to ensure works are delivered smoothly with minimal disruption.
Key Responsibilities for the RLO:
- Act as the primary point of contact for residents throughout the roofing refurbishment works
- Build positive relationships with tenants and address queries or concerns in a timely and professional manner
- Carry out resident consultations prior to works commencing
- Provide clear communication to residents around programme dates, access requirements and any disruption
- Distribute letters, newsletters and updates regarding upcoming works
- Coordinate access to properties where required and support the site team with scheduling
- Handle complaints professionally and escalate issues where necessary
- Maintain accurate records of resident interactions and project communications
- Ensure residents are kept informed throughout the lifecycle of the works
Requirements for the RLO:
- Previous experience working as a Resident Liaison Officer within social housing or refurbishment projects
- Strong communication and interpersonal skills with the ability to build trust with residents
- Experience working on external refurbishment or roofing projects would be advantageous
- Organised and proactive with strong problem solving ability
- Full UK driving licence
This is a great opportunity to join a forward thinking contractor that is expanding rapidly, with a strong pipeline of work and a supportive leadership team.
To apply or find out more, contact Sam Taylor on (phone number removed) or reply to this advert to arrange a confidential chat.
Resident Liaison Officer (RLO) in Eastbourne employer: Londinium Recruitment
Contact Detail:
Londinium Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (RLO) in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Resident Liaison Officer role.
✨Tip Number 2
Prepare for interviews by researching the company and their projects. Show them you’re genuinely interested in their work, especially in external refurbishments. Tailor your answers to highlight your experience and how it aligns with their needs.
✨Tip Number 3
Practice your communication skills! As an RLO, you'll need to build trust with residents. Role-play common scenarios with a friend to get comfortable addressing concerns and queries professionally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Resident Liaison Officer (RLO) in Eastbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer. We want to see how you've built relationships with residents and handled queries in previous roles. Customising your CV shows us you're genuinely interested in the position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed resident communications and resolved issues in the past. We love a good story!
Show Off Your Communication Skills: Since this role is all about communication, make sure your application reflects your strong interpersonal skills. Use clear and concise language, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and tech-savvy!
How to prepare for a job interview at Londinium Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as building relationships with residents and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident interactions or resolved issues. Be ready to share these examples during the interview to showcase your problem-solving skills and ability to communicate effectively with tenants.
✨Research the Company
Take some time to learn about the social housing contractor you'll be interviewing with. Understand their values, recent projects, and what sets them apart in the industry. This will not only help you tailor your answers but also show that you're enthusiastic about joining their team.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about their approach to resident engagement or how they measure success in the RLO role. Asking questions shows your interest in the position and helps you determine if the company is the right fit for you.