At Charters, we believe great property management starts with great relationships. As part of Lomond, the UK’s leading network of lettings and estate agencies, we’re proud to combine local expertise with a people-first approach across 24 branches and a team of over 370 professionals.
We’re looking for a proactive, people focused Property Relationship Manager to join our thriving Students team and deliver an exceptional experience for landlords, tenants and contractors. This is a full time position paying an OTE up to £29,500.
What you'll be doing
- Building strong relationships and acting as the main point of contact for landlords and tenants.
- Managing your property portfolio, coordinating repairs and overseeing maintenance.
- Arrange and coordinate property inspections and mid-term checks
- Ensuring properties meet all relevant safety, legal and compliance standards
- Resolving queries and complaints, managing expectations and handling challenging conversations.
- Managing tenancy notices and keeping up to date with industry legislation.
What we're looking for
- Background in Property Management or Property industry advantageous.
- Ability to demonstrate exceptional Customer Service, and the ability to resolve complaints.
- Excellent communication and customer service skills.
- A confident, proactive and solutions-focused approach.
- Strong organisation and the ability to manage competing priorities.
- Confidence in building relationships and navigating difficult conversations.
- A keen interest in property and a desire to learn and develop.
What's in it for you?
- 28 days’ holiday.
- Competitive salary, with commission.
- Contributory pension.
- Discounts at over 900 retailers.
- Employee Assistance Programme and wellbeing support.
- Smart Tech and Cycle2Work schemes.
- Enhanced family-friendly leave.
- Funded professional qualifications and career development opportunities.
At Charters, we value our people, celebrate individuality and create opportunities to grow. If you love working with people, enjoy a varied role and want to build a rewarding career in property, we’d love to hear from you!
Join Charters and make a difference. Apply today!
Property Relationship Manager - Students Team employer: Lomond
At Prospect Estate Agency, we are not just a workplace; we are a family that values each member's contribution and wellbeing. Located in Bracknell, our close-knit culture fosters long-term relationships, with many team members celebrating over a decade with us. We offer a range of benefits including a smart spending app, wellness resources, professional development funding, and a commitment to work-life balance, making us an exceptional employer for those seeking a rewarding career in property management.
