At a Glance
- Tasks: Support sales and lettings teams with efficient administration and customer-focused service.
- Company: Join KFH, London's largest property services group with a collaborative culture.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: KFH values diversity and is committed to an inclusive workplace.
- Why this job: Be the backbone of the branch and make a real impact on customer satisfaction.
- Qualifications: Experience in admin roles, strong organisational skills, and confident communication.
The predicted salary is between 30000 - 40000 £ per year.
At KFH we are looking for a Branch Coordinator to join our Sales and Lettings team.
About KFH
We are part of the Lomond group and are London’s largest property services group. Our services cover sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working collaboratively and achieving the right results with integrity.
Role Overview
As a Branch Coordinator, you will be the backbone of the branch, supporting both the sales and lettings teams with efficient, responsive, and customer‑focused administration. You will ensure all branch processes run smoothly, from managing property files and compliance documents to coordinating marketing materials and client communications.
Responsibilities
- Handling calls, emails, and messages professionally and efficiently
- Preparing valuation packs, instruction letters, and property marketing materials
- Managing property portals, compliance checks, and ID verification
- Supporting sales and lettings progression including offer registration and documentation
- Coordinating branch keys, petty cash, stationery, and health & safety checks
Qualifications
- Experience in a fast‑paced administrative role, ideally within a London estate agency
- Strong attention to detail and excellent organisational skills to keep everything running smoothly
- Confident communication skills – face‑to‑face, over the phone, and via email
- A proactive, can‑do attitude and the ability to multitask effectively
- Familiarity with using CRM systems; training will be provided on our system, Reapit
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Coordinator in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Lomond.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Lomond? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Lomond's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Branch Coordinator in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Branch Coordinator role at Lomond, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Lomond
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Lomond operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Lomond. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Lomond.
