Welcome to Linley and Simpson, where local knowledge, strong values and exceptional service come together. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 23 offices and over 350 colleagues helping customers across Yorkshire and beyond.
Due to continued growth within our Student Lettings division, we're looking for an experienced and detail-focused Senior Client Accounts Assistant to join our team. This is a full-time, permanent position supporting our Leeds Student portfolio, with flexible working between our Head Office and Leeds Student Office.
Let's talk about the role:
As a Senior Client Accounts Assistant, you'll play a key role in ensuring all client monies are accurately processed, reconciled and maintained in line with company procedures and Client Money Protection regulations. Working closely with landlords, tenants and internal teams, you'll manage the financial administration of a large student property portfolio while supporting the wider Client Accounts team.
Key responsibilities include:
- Processing and allocating student rent payments across multiple tenancy accounts.
- Monitoring rent arrears and liaising with tenants, guarantors and landlords regarding outstanding balances.
- Setting up and maintaining accurate financial records for new and existing student tenancies.
- Managing tenancy account adjustments, refunds, credits and transfers.
- Processing landlord payments and preparing landlord statements.
- Administering tenancy deposits, including repayments, deductions and deposit scheme deregistration.
- Investigating and resolving account discrepancies and complex financial queries.
- Completing reconciliations and supporting month-end financial reporting activities.
- Monitoring unidentified payments and ensuring prompt allocation of funds.
- Ensuring all client money transactions comply with legislation and internal procedures.
- Supporting client account audits and maintaining comprehensive audit trails.
- Acting as an escalation point for complex account issues.
Senior responsibilities:
- Providing day-to-day support and guidance to junior members of the Client Accounts team.
- Assisting with workload management and prioritisation across the team.
- Reviewing transactions and reconciliations to maintain high levels of accuracy.
- Supporting the Client Accounts Manager with process improvements and operational efficiencies.
- Assisting with the onboarding and training of new team members.
- Acting as the main point of contact for the Student Accounts function in the absence of the Client Accounts Manager.
We're not just looking for someone who fits our team, we want to be a good fit for you too!
We're looking for someone who has:
- Previous client accounting experience, ideally within residential lettings or student accommodation.
- Experience dealing with student tenancies and rental payment schedules.
- Strong reconciliation and account management skills.
- Knowledge of tenancy deposit regulations and client money handling requirements.
- Excellent attention to detail and accuracy.
- Strong communication skills, both written and verbal.
- The ability to investigate and resolve financial discrepancies effectively.
- Excellent organisational skills and the ability to manage multiple priorities.
- A proactive approach with the confidence to work independently and support others.
The ideal person will be:
- Professional, approachable and customer focused.
- Highly organised with a methodical approach to their work.
- Reliable and trustworthy when handling confidential financial information.
- Proactive in identifying and solving problems.
- Calm and effective when working under pressure, particularly during peak student letting periods.
- Positive, collaborative and willing to take ownership of responsibilities.
At Linley and Simpson, we believe in taking care of our people
That's why we offer some fantastic perks and benefits through our engagement platform, LOMONDlife.
Here's what you can look forward to:
- Discounts at over 900 retailers through our smart spending app.
- Wellbeing resources to support your physical, mental and financial health.
- Free counselling support through our Employee Assistance Programme.
- Smart Tech Scheme for the latest gadgets and appliances.
- Cycle2Work Scheme to support sustainable travel.
- Enhanced family-friendly policies including maternity, paternity, adoption and IVF leave.
- Competitive salary and annual bonus opportunities.
- Length of service awards and recognition.
- Company pension scheme.
- Professional qualification support and funding.
- Regular company social events and team celebrations.
At Linley and Simpson, we value diversity and inclusion. We welcome applicants of all backgrounds, experiences and perspectives and are committed to creating a workplace where everyone can thrive.
Join us and be part of a team that values accuracy, collaboration and exceptional customer service. Apply today!
Senior Client Accounts Assistant in Horsforth employer: Lomond
At Prospect Estate Agency, we are not just a workplace; we are a family that values each member's contribution and wellbeing. Located in Bracknell, our close-knit culture fosters long-term relationships, with many team members celebrating over a decade with us. We offer a range of benefits including a smart spending app, wellness resources, professional development funding, and a commitment to work-life balance, making us an exceptional employer for those seeking a rewarding career in property management.
