At a Glance
- Tasks: Help clients kickstart their property journey by managing essential documents and legal requirements.
- Company: Join a leading estate agency network with a focus on client success.
- Benefits: Enjoy discounts, wellness resources, extra holiday, and professional development support.
- Other info: Diversity and inclusion are key; we welcome all backgrounds and perspectives.
- Why this job: Make a real difference in people's lives while building your career in a dynamic environment.
- Qualifications: Proactive, detail-oriented, and excellent communication skills are a must.
The predicted salary is between 25000 - 30000 £ per year.
Mover Essentials is a specialist client onboarding and compliance service within the Lomond Group, supporting one of the UK's largest networks of estate and letting agencies.
Every day, we help customers take the first steps in their property journey by delivering industry-leading onboarding, compliance, ID & AML verification and solicitor introductions.
- An excellent opportunity has arisen to join our team as a
- Mover Essentials Coordinator based in Herne Bay
This is a full time, permanent position: Monday - Friday 8:30am - 5pm.
The role;
Our
Mover Essentials team helps buyers and sellers get legally prepared at the very start of their journey.
By organising key documents and legal requirements upfront, they help speed up the sales process and make the entire transaction smoother and more efficient.
In this role, you will
- Build relationships with our recommended panel of solicitors and departments within the organisation
- Allocate instructed clients to a panel member - management of panel
- Craft clear, concise, and professional emails to internal teams, clients, and external partners
- Deliver exceptional customer service over the phone to facilitate positive outcomes for buyers and sellers
- Ensure timely completion of client forms while adhering to strict deadlines.
- Maintain a high level of accuracy and attention to detail in all tasks.
- Effectively manage multiple priorities and adapt to changing workloads.
- Draft professional emails for clients and prepare reports for management.
- Coordinate and manage relationships with key stakeholders.
- Consistently meet deadlines and service level agreements (SLAs) relevant to the role
- What we are looking for;
- A proactive and detail-oriented professional who thrives in a fast-paced environment.
- Someone with excellent communication skills, able to build strong relationships with clients, solicitors, and internal teams.
- A highly organised individual who can manage multiple priorities, meet deadlines, and maintain accuracy.
- A customer-focused team player, eager to learn, take initiative, and grow their responsibilities over time.
Here's what you can look forward to
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
Mover Essentials, diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives.
We're also committed to ensuring an inclusive and accessible recruitment process.
If you require any adjustments or support during the application or interview stage, just let us know - we'll be happy to help.
Join us and experience a workplace that truly values you.
#J-18808-Ljbffr
Mover Essentials Co-ordinator in Herne Bay employer: Lomond
Lomond is an exceptional employer that prioritises employee well-being and professional growth, making it a fantastic place to work as an Estate & Facilities Coordinator in the vibrant Liverpool Street area of London. With competitive wages, bonuses, and comprehensive benefits including professional development support and an Employee Assistance Programme, Lomond fosters a supportive work culture that values communication and collaboration among its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Mover Essentials Co-ordinator in Herne Bay
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lomond. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lomond before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mover Essentials Co-ordinator in Herne Bay
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lomond:Your cover letter is your chance to shine! Tell us why you want to work at Lomond specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lomond!
How to prepare for a job interview at Lomond
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
