Job purpose
Review and formalise lettings compliance to achieve;
- Improved risk mitigation.
- Improved focus of front line resources on selling over administration.
- Provide succession planning and build resilience in existing compliance function to support the size of operations that we have.
Develop relationships with key stakeholders across all divisions with a view to;
- Introduce best practice across all areas in terms of compliance.
- Supporting subject matter experts (SME’s) in all divisions in managing risks and compliance.
- Support Talent Development team and Front Line Operations, in delivering compliance training across the Group.
Take ownership of managing Group risk registers, processes and documentation
Which in turn should lead to;
- Improved customer service
- Enhanced reputation (and protection) that can be promoted.
- Efficiencies through best practice.
Take on responsibility for AML, Data Protection for group.
Manage group register of regulatory bodies, reporting deadlines and requirements.
Key responsibilities and accountabilities
- Effective processes in place for all business units, standardised where possible.
- Systems audited.
- Service delivery consistent with group values.
- Support to Talent Development in maintaining knowledge and skills across the business.
- Second level complaint responses (Lettings)
- Legal responses (Sales and Lettings)
- Advise on complex resolution for branches to mitigate risks (Sales and Lettings)
- PI notifications / oversight of high risk matters (Sales and Lettings)
- Regulatory oversight for all business units
- GDPR data breach Oversight
- TDS Liaison
- Standardised Documentation
- Directors kept fully appraised of risk and regulatory status, ie compliance, notifications, breaches etc.
Professional skills and experience
Attributes
- Excellent communication skills, including listening skills.
- Organised, disciplined and efficient, produces accurate work and meets deadlines.
- Professional, has credibility and presence, is an excellent relationship builder, wins trust quickly and maintains it.
- Tenacious, resilient with a positive and enthusiastic 'can-do’ attitude.
- Manages own work effectively and routinely follows through on tasks to completion.
- Maintains work performance during peak periods of workload and manages pressure without losing focus.
- Confidence to ask questions when in doubt to resolve issues in timely manner.
- Works well as a team member and is also effective working with limited supervision.
Status
This job description defines the role as it exists now. It is not meant to represent an exclusive description of the job holder’s responsibilities as these may vary from time to time in line with the needs of the business. This role may change and evolve over time and any changes will be communicated appropriately.
Head of Compliance (12M Fixed Term Contract) employer: Lomond
At Prospect Estate Agency, we are not just a workplace; we are a family that values each member's contribution and wellbeing. Located in Bracknell, our close-knit culture fosters long-term relationships, with many team members celebrating over a decade with us. We offer a range of benefits including a smart spending app, wellness resources, professional development funding, and a commitment to work-life balance, making us an exceptional employer for those seeking a rewarding career in property management.
