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- Tasks: Lead a team of Property Managers to deliver exceptional client service and drive performance.
- Company: Join Lomond Investment Management, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy great perks, a supportive culture, and a focus on your personal development.
- Other info: Diverse and inclusive workplace that values your unique perspective.
- Why this job: Make a real impact in property management while building lasting client relationships.
- Qualifications: Strong leadership skills and experience in managing teams; property management experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to Lomond Investment Management, part of Lomond, the UK's leading network of residential lettings and estate agencies. Uniquely positioned to be able to draw on the local experience of our national network of over 60 branches, Lomond Investment Management provides an excellent service for developers and investors in the build-to-rent, single-family housing, lettings, and offshore markets, irrespective of portfolio size and geographical location.
With our team's extensive industry expertise and local knowledge, we're here to redefine expectations in our sector and lead the way for change. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Client Manager. This is a full-time, 12 month fixed term contract located in Exeter.
Let's talk about the role. It involves:
- Leading and developing a team of Property Managers to deliver high performance and great client service
- Managing team KPIs, running 1:1s, and supporting ongoing training and development
- Overseeing client reporting, providing insights, and building strong long-term relationships
- Acting as a key escalation point for complex issues, complaints, and disputes
- Ensuring all properties are managed in line with legal and contractual requirements
- Monitoring maintenance, large works, and operational workflows to ensure efficiency and quality
- Driving best practice, improving processes, and supporting wider business objectives
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:
- Strong leadership skills with experience managing and motivating teams
- A client-focused mindset with the ability to build lasting relationships
- Confident communicator, both written and verbal
- Organised, detail-oriented, and able to manage multiple priorities
- Commercial awareness with a proactive, solution-driven approach
- Resilient and comfortable working in a fast-paced environment
- A collaborative, hands-on attitude with a drive to continuously improve
- Experience in property management (ARLA qualification a bonus but not essential)
At Lomond, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. We value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Client Manager in Exeter employer: Lomond
Contact Detail:
Lomond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the lookout for a Client Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Lomond Investment Management thoroughly. Understand their values, services, and recent developments. This will help you tailor your responses and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 3
Practice your leadership skills! Since the role involves managing a team, think of examples from your past experiences where you've successfully led a group or resolved conflicts. Be ready to share these stories during your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at Lomond and ready to take the next step in your career.
We think you need these skills to ace Client Manager in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Manager role. Highlight your leadership skills and experience in property management, as these are key for us. Use specific examples that showcase your ability to build relationships and manage teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about joining Lomond Investment Management and how your background aligns with our values. Be genuine and let your personality come through – we want to know the real you!
Showcase Your Communication Skills: As a Client Manager, strong communication is crucial. Make sure your written application is clear, concise, and free of errors. This is your first impression, so let’s make it a good one! Remember, we love confident communicators.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lomond
✨Know Your Stuff
Before the interview, make sure you understand Lomond Investment Management's services and values. Familiarise yourself with their approach to client management and property oversight. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Client Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or resolved conflicts. Highlight how you motivated your team to achieve KPIs and deliver excellent client service.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use confident communication and be personable. Ask insightful questions about the team dynamics and company culture to show that you’re keen on fostering long-term relationships.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've handled complex issues or disputes in previous roles. Share specific examples that showcase your proactive, solution-driven approach. This will illustrate your resilience and ability to thrive in a fast-paced environment.