At a Glance
- Tasks: Lead a team to deliver exceptional client service and manage property operations.
- Company: Join Lomond Investment Management, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy great perks, a supportive culture, and a focus on your personal development.
- Other info: Diverse and inclusive workplace that values every individual.
- Why this job: Make a real impact in property management while building lasting client relationships.
- Qualifications: Strong leadership skills and experience in managing teams; property management experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to Lomond Investment Management, part of Lomond, the UK's leading network of residential lettings and estate agencies. Uniquely positioned to be able to draw on the local experience of our national network of over 60 branches, Lomond Investment Management provides an excellent service for developers and investors in the build-to-rent, single-family housing, lettings, and offshore markets, irrespective of portfolio size and geographical location. With our team's extensive industry expertise and local knowledge, we're here to redefine expectations in our sector and lead the way for change.
This is a full-time, 12 month fixed term contract located in Exeter. Let's talk about the role. It involves:
- Leading and developing a team of Property Managers to deliver high performance and great client service
- Managing team KPIs, running 1:1s, and supporting ongoing training and development
- Overseeing client reporting, providing insights, and building strong long-term relationships
- Acting as a key escalation point for complex issues, complaints, and disputes
- Ensuring all properties are managed in line with legal and contractual requirements
- Monitoring maintenance, large works, and operational workflows to ensure efficiency and quality
- Driving best practice, improving processes, and supporting wider business objectives
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:
- Strong leadership skills with experience managing and motivating teams
- A client-focused mindset with the ability to build lasting relationships
- Confident communicator, both written and verbal
- Organised, detail-oriented, and able to manage multiple priorities
- Commercial awareness with a proactive, solution-driven approach
- Resilient and comfortable working in a fast-paced environment
- A collaborative, hands-on attitude with a drive to continuously improve
- Experience in property management (ARLA qualification a bonus but not essential)
At Lomond, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. We value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Client Manager in Devon employer: Lomond
At Lomond Investment Management, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture in Exeter. Our commitment to employee growth is evident through ongoing training opportunities and a focus on team development, ensuring that you can thrive in your role as a Client Manager. With competitive benefits and a dynamic environment that encourages collaboration and innovation, we are dedicated to redefining expectations in the property management sector while valuing the contributions of every team member.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Lomond Investment Management thoroughly. Understand their values, services, and recent developments. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership skills! Since the Client Manager role involves managing a team, think of examples from your past experiences where you've successfully led a group or resolved conflicts. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our dynamic team at Lomond. Let’s make it happen!
We think you need these skills to ace Client Manager in Devon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Manager role. Highlight your leadership experience and client-focused mindset, as these are key qualities we're looking for.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for Lomond Investment Management. Share specific examples of how you've built lasting relationships and managed teams effectively in the past.
Showcase Your Communication Skills:Since strong communication is vital for this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your confident written communication style!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Lomond.
How to prepare for a job interview at Lomond
✨Know Your Stuff
Before the interview, make sure you research Lomond Investment Management thoroughly. Understand their services, values, and recent developments in the property management sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Client Manager, you'll need strong leadership skills. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you motivated your team to achieve KPIs and delivered excellent client service.
✨Demonstrate Client-Focused Mindset
Be ready to discuss how you've built lasting relationships with clients in previous roles. Share specific instances where your proactive approach led to positive outcomes. This will illustrate your ability to align with Lomond's client-focused ethos.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.
