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- Tasks: Manage property maintenance, communicate with landlords, and deliver top-notch customer service.
- Company: Join Lomond, the UK's leading lettings and estate agency network with over 60 branches.
- Benefits: Enjoy discounts, wellbeing resources, extra holiday, and support for professional development.
- Why this job: Be part of a dynamic team that values diversity, fun, and career growth.
- Qualifications: Minimum 2 years in property management; Level 3 PropertyMark qualification preferred.
- Other info: Work in Exeter with competitive pay and performance bonuses.
The predicted salary is between 25000 - 30000 £ per year.
Welcome to Lomond Investment Management, part of Lomond, the UK's leading network of lettings and estate agencies. Uniquely positioned to be able to draw on the local experience of our national network of over 60 branches, together with asset and property managers, Lomond Investment Management provides an account-managed single point of contact service for developers and investors in the build-to-rent, single-family housing, lettings, and offshore markets, irrespective of portfolio size and geographical location.
With our team's extensive industry expertise and local knowledge, we're here to redefine expectations in our sector and lead the way for change. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Senior Property Manager. This is a full-time, permanent position located in our Exeter office. The salary ranges from £25,000 to £30,000.
Let's talk about the role. It involves:
- Organising & recommending maintenance works, including new build snagging and defects management
- Regular communication with a professional landlord over Microsoft teams and written emails
- Delivering exceptional customer service to our customers & landlords
- Renewing & negotiating tenancy agreements
- Completing inspections, inventories & check outs of our customers via a third party
- Support the team and your line report with adhoc queries and escalations
- Support the Senior Management Team with adhoc requests
- Take the lead in the absence of the Client Manager
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:
- Great customer service
- Resilience when working in a fast paced & demanding environment
- Strong problem solving skills
- Ability to prioritise tasks & responsibilities
- Minimum 2 years experience in a property management setting
- Level 3 PropertyMark qualification desired
At Lomond, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here's what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers, and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Lomond, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Senior Property Manager employer: Lomond Investment Management
Contact Detail:
Lomond Investment Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager
✨Tip Number 1
Familiarise yourself with the latest trends in property management and lettings. Understanding current market conditions and customer expectations will help you stand out during interviews, as you'll be able to discuss relevant topics confidently.
✨Tip Number 2
Network with professionals in the property management sector. Attend industry events or join online forums to connect with others in the field. This can lead to valuable insights and potential referrals that may help you land the job.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experience where you've demonstrated strong customer service and problem-solving skills. Being ready with specific scenarios will show your capability to handle the demands of the role.
✨Tip Number 4
Research Lomond Investment Management thoroughly. Understand their values, mission, and the services they offer. Tailoring your conversation to align with their goals will demonstrate your genuine interest in the company and the position.
We think you need these skills to ace Senior Property Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Property Manager position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your property management experience, particularly any roles where you've demonstrated customer service, problem-solving skills, and the ability to work in a fast-paced environment. Use bullet points for clarity and impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that demonstrate your qualifications, such as managing maintenance works or negotiating tenancy agreements. Make it personal and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in property management.
How to prepare for a job interview at Lomond Investment Management
✨Showcase Your Customer Service Skills
As a Senior Property Manager, exceptional customer service is key. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your ability to maintain professionalism and empathy.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of specific scenarios where you had to resolve issues quickly and effectively, especially in a fast-paced environment. Highlight your thought process and the outcomes.
✨Familiarise Yourself with Property Management Tools
Since the role involves regular communication via Microsoft Teams and managing property inspections, be prepared to discuss your experience with relevant software and tools. This shows you're tech-savvy and ready to hit the ground running.
✨Understand Lomond's Values and Culture
Research Lomond Investment Management and understand their commitment to diversity, inclusion, and employee wellbeing. Be ready to discuss how your values align with theirs and how you can contribute to their dynamic team culture.
