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- Tasks: Lead and mentor the property management team while ensuring exceptional client service.
- Company: Join Lomond Investment Management, a top UK lettings and estate agency network.
- Benefits: Enjoy discounts at 900+ retailers, wellness resources, and enhanced family leave.
- Why this job: Be part of a dynamic team that values diversity and offers professional growth.
- Qualifications: 5+ years in property management with excellent communication skills required.
- Other info: Work in Manchester with a fun company culture and social events.
The predicted salary is between 39000 - 51000 £ per year.
Welcome to Lomond Investment Management, part of Lomond, the UK's leading network of lettings and estate agencies. Lomond Investment Management provides an account-managed single point of contact service for developers and investors in the build-to-rent, single-family housing, lettings, and offshore markets, irrespective of portfolio size and geographical location. Now, we are happy to offer you an exciting opportunity to join our dynamic team as a Head of Property Management. This is a full-time, permanent position located in our Manchester office. You will enjoy a standard workweek of 37.5 hours, Monday to Friday, 9am to 5.30pm. The salary on offer is up to £45,000 - £60,000 depending on experience.
Key Responsibilities:
- Ensure the operational performance of the property management team meets and exceeds client expectations across the portfolio of properties.
- Act as the main point of contact and ambassador for clients, aligning their interests and culture with Lomond and ensuring exceptional service delivery.
- Develop and maintain meaningful relationships with clients to better understand their needs and provide a high standard of service.
- Drive a customer-centric approach to operational management.
- Identify and capitalise on asset management and value-add opportunities across the portfolio.
- Ensure periodic reports are submitted and presented in accordance with the required mandate.
- Lead, manage and mentor the property management team.
We are looking for individuals with qualities such as:
- Office Management, including direct line reporting of 5x PMs
- Strong PBSA / BTR / PM knowledge - Experience minimum 5 years
- Property related qualification
- Excellent communication skills; client calls / in person meetings / face of LIM
- Self starter, driven, leading from front and high workload
- Positive, influential, coaching mentality
At Lomond, we believe in taking care of our people. That is why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.
Benefits:
- Our smart spending app gives you discounts at over 900 retailers, and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- Generous Holiday allowance plus celebrate your loyalty with special days and celebrations for length of service.
- We will support your professional development by funding your professional qualifications so you can reach your full potential and build your career.
- Our company socials bring our people together.
We are excited to offer these amazing benefits to our hardworking teams. It is our way of showing appreciation for your dedication. At Lomond, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Contact Detail:
Lomond Investment Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Property Management in Manchester
✨Tip Number 1
Familiarise yourself with the latest trends in property management, particularly in the build-to-rent and single-family housing sectors. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the property management field, especially those who have experience in PBSA (Purpose-Built Student Accommodation) and BTR (Build-To-Rent). Attend industry events or join relevant online forums to make connections that could lead to valuable insights and recommendations.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples where you've mentored team members or improved operational performance, as this aligns with the key responsibilities of the role.
✨Tip Number 4
Research Lomond Investment Management's values and culture to understand what they prioritise in their employees. Tailor your conversations during interviews to reflect how your personal values align with theirs, showcasing that you're not just a fit for the role, but for the company as well.
We think you need these skills to ace Head of Property Management in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, particularly in PBSA and BTR sectors. Emphasise your leadership skills and any achievements that demonstrate your ability to exceed client expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Lomond Investment Management's values and how your background aligns with their needs. Mention specific examples of how you've successfully managed teams and improved client relationships.
Highlight Relevant Qualifications: Include any property-related qualifications you possess, as well as details about your experience in the industry. This will help demonstrate your expertise and suitability for the Head of Property Management role.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including examples of how you've effectively communicated with clients and team members in past positions. This could be through successful meetings, presentations, or reports.
How to prepare for a job interview at Lomond Investment Management
✨Research Lomond Investment Management
Before the interview, take some time to understand Lomond's values, mission, and the services they offer. Familiarise yourself with their approach to property management and how they differentiate themselves in the market. This will help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Head of Property Management, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and mentored teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance and foster a positive work environment.
✨Prepare for Client-Focused Questions
Expect questions that assess your ability to build and maintain client relationships. Think of examples where you've gone above and beyond to meet client needs or resolve issues. Demonstrating a customer-centric approach will resonate well with Lomond's values.
✨Discuss Your Industry Knowledge
With a minimum of 5 years' experience required, be ready to discuss your knowledge of PBSA, BTR, and property management. Share insights on current trends in the industry and how you can leverage this knowledge to benefit Lomond and its clients.
