At a Glance
- Tasks: Manage property maintenance requests and deliver top-notch customer service.
- Company: Join DJ Alexander, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, and professional development support.
- Other info: Be part of a diverse team that values your contributions and celebrates success together.
- Why this job: Kickstart your career in property management with hands-on experience and growth opportunities.
- Qualifications: Customer service skills and a proactive attitude are key; experience is a plus but not essential.
The predicted salary is between 31500 - 38500 £ per year.
Welcome to DJ Alexander, where we know Scotland inside out.
As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, Dundee, St.
Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers.
With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as Property Relationship Manager.
This is a full-time, permanent position located in our city centre Edinburgh office 10 Sunnyside, Edinburgh, EH7 5RA.
You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm.
The starting salary is £23,500pa - £25,500pa depending onprevious lettings experience.
- W, hat the job involves for a Property Relationship Manager: -
- Managing day-to-day maintenance requests whilst delivering a high standard of customer service over the phone, emails and any other internal software from Landlords, Tenants and Contractors.
- Understanding Landlord and Tenants responsibilities when managing the day-to-day requests so we can be clear to customers around their responsibilities for the property.
- Ensuring maintenance issues are logged and managed effectively in a timely manner.
- Have strong negotiation skills to resolve conflict.
- Working with the senior coordinators, team leaders and contractors to ensure individual KPIs are achieved and elevate any issues when appropriate.
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:-
- Previous Property Management, or industry related experience preferred, but not essential
- Can demonstrate strong sales negotiation skills and be very competent in resolving conflict and potential disputes – both written and verbal
- A positive, proactive attitude, with a strong customer service focus
- Meticulous attention to detailand confident at relaying information
- Process driven, with efficient administration and organisational skills
- Ability to problem solve, be calm under pressure and a track record of exceeding client expectations.
- You must have the current legal right to work in the UK
At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.
Here’s what you can look forward to
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams.
It's our way of showing appreciation for your dedication.
At DJ Alexander, we value diversity and inclusion.
We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you.
- Location John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
Start strong with real experience, hands-on support and opportunities to grow from day one.
Early careers
Build strong foundations with hands-on learning and real opportunities to shape your future.
Step into a role where you can lead with confidence, backed by training, trust and a clear path forward.
Property Relationship Manager John Cotton Centre, 10 Sunnyside, Edinburgh employer: Lomond Group
At Lomond, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. As a Fleet Coordinator in our dynamic London office, you'll benefit from competitive pay, generous leave options, and professional development support, all while enjoying a collaborative environment that encourages both hard work and social engagement. Join us to be part of a forward-thinking team dedicated to transforming the real estate landscape, where your contributions are truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Property Relationship Manager John Cotton Centre, 10 Sunnyside, Edinburgh
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Lomond Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Lomond Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Lomond Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Relationship Manager John Cotton Centre, 10 Sunnyside, Edinburgh
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Relationship Manager John Cotton Centre, 10 Sunnyside, Edinburgh role at Lomond Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Lomond Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Lomond Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Lomond Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Lomond Group.
