At a Glance
- Tasks: Provide first and second-line IT support to users in a dynamic environment.
- Company: Join a global company with a multicultural team and innovative projects.
- Benefits: Competitive salary, career growth, and the chance to develop technical skills.
- Other info: Exciting opportunities for personal and professional development await you.
- Why this job: Enhance your IT expertise while making a real difference in a global industry.
- Qualifications: Degree in IT or relevant experience preferred; strong communication skills required.
The predicted salary is between 35374 - 43234 £ per year.
We are looking for a motivated and enthusiastic Junior IT Support professional to join our IT Department.
The successful candidate will provide first and second-line IT support to office and vessel personnel, ensuring that technical issues are resolved promptly while delivering a high standard of service.
The role offers an excellent opportunity to develop technical expertise across a broad range of IT systems and technologies.
The position also provides the opportunity to enhance communication, problem-solving, and interpersonal skills within a dynamic, multicultural environment and a global industry.
Key responsibilities
- Provide first and second-line IT support to office and vessel users.
- Response to and resolve IT incidents and service requests in a timely manner.
- Install, configure, and maintain virtual machines, desktop and laptop computers, printers, mobile devices and peripherals.
- Monitor device performance and ensure their availability and reliability.
- Install, configure and troubleshoot Windows operating systems and business applications.
- Assist with user account administration, and access requests.
- Support remote users using remote support tools.
- Maintain IT asset records and documentation.
- Escalate infrastructure and complex technical issues.
- Assist with hardware deployments and equipment replacement.
- Ensure IT policies and Cyber Security procedures are followed.
- Liaise with vendors and suppliers when required.
- Participate in IT projects as required.
Skills & Experience
- A degree in Computer Science, Information Technology or a relevant IT qualification or Apprenticeship is desirable.
- Previous experience in an IT support or Helpdesk role would be preferred.
- Good knowledge of Windows 10 and Windows 11.
- Basic Active Directory user administration.
- Experience supporting desktop and laptop hardware.
- Knowledge of printers and peripheral devices.
- Basic knowledge of TCP/IP networking, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting.
- Strong communication and user support skills.
- Good organisational skills.
- Ability to work independently and as part of a team.
A competitive package and long-term career prospects will be offered to the right candidate.
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Junior IT Support in London employer: Lomar Shipping Limited
Join our dynamic IT Department as a Junior IT Support professional, where you'll not only tackle technical challenges but also thrive in a multicultural environment. We offer a competitive package, opportunities for career growth, and the chance to enhance your skills across a variety of IT systems, all while contributing to a global industry that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lomar Shipping Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lomar Shipping Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lomar Shipping Limited!
✨Direct Apply to Lomar Shipping Limited
Let's not forget to apply directly through the Lomar Shipping Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT Support in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lomar Shipping Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lomar Shipping Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lomar Shipping Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
