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- Tasks: Be the go-to person for customer support and spare part sales.
- Company: Loma Systems is a leader in automation machinery manufacturing.
- Benefits: Enjoy a full-time role with opportunities for growth and teamwork.
- Why this job: Join a supportive team and make a real impact in customer satisfaction.
- Qualifications: No prior experience needed, just a positive attitude and attention to detail.
- Other info: Must have a UK Driving Licence and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
The main purpose of this position is to serve as a key aftermarket contact point, recognized by customers as a technically capable and trusted advisor. Success in this role depends on providing excellent customer support while maximizing Loma's aftermarket sales and efficiency.
Responsibilities include UK spare part sales and all related administration. The role involves accurately identifying spare parts and recommending additional engineering services when needed.
- Handling customer calls professionally and promptly.
- Managing spare part sales, including quotations, order processing, and acknowledgements.
- Ensuring all customer requests are addressed efficiently.
- Administering all aspects of aftermarket sales in a timely manner.
Position Requirements:
- Ability to understand complex technical information.
- High attention to detail.
- Strong customer care attitude.
- Teamwork skills.
- UK Driving Licence.
- Embodies Loma's values: Hands-on, One Team, Positive Mindset, Delivering on Commitments, Taking Initiative.
Service Coordinator/Admin employer: Loma Systems
Contact Detail:
Loma Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator/Admin
✨Tip Number 1
Familiarise yourself with Loma Systems and their products. Understanding their spare parts and services will help you speak confidently about how you can support customers effectively.
✨Tip Number 2
Practice your customer service skills. Since this role heavily relies on providing excellent support, consider role-playing scenarios where you handle customer inquiries or complaints to showcase your problem-solving abilities.
✨Tip Number 3
Highlight your teamwork experience. This position values collaboration, so be ready to share examples of how you've successfully worked in a team environment to achieve common goals.
✨Tip Number 4
Prepare to discuss your attention to detail. Think of specific instances where your meticulousness has led to successful outcomes, especially in administrative tasks or sales processes.
We think you need these skills to ace Service Coordinator/Admin
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and requirements. Highlight your ability to handle customer calls, manage spare part sales, and provide excellent customer support.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the Service Coordinator/Admin role. Emphasise your attention to detail, teamwork skills, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Loma Systems' values and how you embody them. Mention specific examples of how you've successfully handled customer interactions or managed sales in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Loma Systems
✨Showcase Your Customer Service Skills
Since the role involves handling customer calls and providing support, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or exceeded customer expectations.
✨Demonstrate Technical Understanding
The position requires an ability to understand complex technical information. Brush up on relevant technical knowledge related to spare parts and engineering services, and be ready to explain how you would approach identifying and recommending these to customers.
✨Emphasise Attention to Detail
Given the importance of accuracy in managing spare part sales and administration, share examples that demonstrate your attention to detail. Discuss how you ensure precision in your work, especially when processing orders and quotations.
✨Align with Company Values
Familiarise yourself with Loma's values: Hands-on, One Team, Positive Mindset, Delivering on Commitments, and Taking Initiative. Prepare to discuss how you embody these values in your work and how they resonate with your personal work ethic.
