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- Tasks: Join our team as a Field Service Engineer, providing top-notch technical support and training on-site.
- Company: Be part of a dynamic National Service Team dedicated to customer satisfaction and innovative solutions.
- Benefits: Enjoy flexible working hours, opportunities for overtime, and a supportive team environment.
- Why this job: This role offers hands-on experience, diverse challenges, and the chance to make a real impact.
- Qualifications: You need a BTEC/ONC/HNC in electromechanical/electrical engineering and strong technical skills.
- Other info: Must be ready to adapt to various environments and comply with health and safety regulations.
The predicted salary is between 36000 - 60000 £ per year.
As a Field Service Engineer within the National Service Team, you will be responsible for providing high quality field based technical expertise at customers' sites across the country. You will be responsible for installation, calibration, fault finding, training and fixing customer equipment.
Responsibilities:
- Carry out repairs, on site commissioning, service and calibration of customer's inline inspection equipment to the stated processes and procedures, which will also include where required the provision of on-site customer training.
- Carry out upgrades and refurbishments on customer site.
- Handle on site customer queries in a fair and courteous manner.
- Must be prepared to adapt to all types of environments and comply with local client's health and safety regulations.
- Complete all necessary paperwork accurately and on a timely basis in accordance with the company procedures.
- Expected to co-operate by working overtime as and when required.
- Be part of the on-call standby rota system as required.
- Must be prepared to learn a diverse set of products and continually improve your product knowledge.
- Provide technical support via phone and email where required.
Position Requirements:
- Good Technical Electrical / Electronics skills.
- Minimum BTEC/ONC/HNC or similar qualification in electromechanical / electrical engineering.
- Ideally experience in a field service role and familiar with all aspects of customer service including commissioning, repairs, and servicing.
- PLC programming and knowledge of PC hardware an advantage.
- Good PC literacy.
- Good Organisation skills orientated around reliably delivering what is promised.
- Good methodical approach to problem solving.
- Full current driving licence.
- Good communication skills.
- Good customer service skills.
- Flexibility will be required to work overtime and stay away overnight occasionally.
- A role model of Loma’s behaviours (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative) and ITW Values.
Field Service Enginner employer: Loma Systems
Contact Detail:
Loma Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Enginner
✨Tip Number 1
Familiarise yourself with the specific equipment and technologies mentioned in the job description. Understanding inline inspection equipment and its calibration processes will give you a significant edge during interviews.
✨Tip Number 2
Highlight any previous experience in field service roles, especially if it involved customer interaction. Be ready to share examples of how you handled on-site challenges and provided excellent customer service.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing for scenario-based questions. Think of situations where you had to troubleshoot technical issues and how you approached them methodically.
✨Tip Number 4
Show your willingness to learn and adapt by discussing any relevant training or certifications you've pursued. Emphasising your commitment to continuous improvement will resonate well with the hiring team.
We think you need these skills to ace Field Service Enginner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service roles, particularly focusing on your technical electrical/electronics skills and any qualifications like BTEC/ONC/HNC. Mention specific instances where you've successfully completed repairs or installations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the responsibilities listed, such as providing customer training and handling queries. Use examples to demonstrate your problem-solving abilities and customer service experience.
Showcase Technical Skills: Highlight any experience you have with PLC programming, PC hardware, and your methodical approach to troubleshooting. This will show that you possess the technical expertise required for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Loma Systems
✨Showcase Your Technical Skills
Be prepared to discuss your technical electrical and electronics skills in detail. Highlight any relevant qualifications, such as BTEC or HNC, and provide examples of how you've applied these skills in previous roles, especially in field service.
✨Demonstrate Customer Service Experience
Since the role involves a lot of customer interaction, be ready to share specific instances where you've successfully handled customer queries or provided training. Emphasise your ability to communicate effectively and courteously.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss a methodical approach you've taken to troubleshoot and resolve issues in past experiences, particularly in a field service context.
✨Emphasise Flexibility and Teamwork
The job requires flexibility and the ability to work as part of a team. Be ready to talk about your willingness to adapt to different environments, work overtime, and collaborate with colleagues to achieve common goals.
