At a Glance
- Tasks: Provide top-notch technical support and service at customer sites across Scotland.
- Company: Join a leading company known for its commitment to quality and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Enjoy a varied work environment with chances to learn and develop your skills.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Technical skills in electrical/electronics and strong customer service experience required.
The predicted salary is between 35000 - 40000 £ per year.
As a Field Service Engineer within the National Service Team, you will be responsible for providing high‑quality field‑based technical expertise at customer sites across the country, including installation, calibration, fault‑finding, training and fixing of customer equipment.
Tasks
- Carry out repairs, on‑site commissioning, service and calibration of customers’ inline inspection equipment following stated processes and procedures, including on‑site training where required.
- Conduct upgrades and refurbishments at customer sites.
- Handle on‑site customer queries in a fair and courteous manner.
- Adapt to all types of environments and comply with local client health and safety regulations.
- Complete all necessary paperwork accurately and in a timely manner in accordance with company procedures.
- Work overtime as and when required.
- Participate in the on‑call standby rota system as required.
- Learn a diverse set of products and continually improve product knowledge.
- Provide technical support via phone and email where required.
Essential Qualifications
- Good technical electrical/electronics skills.
- Minimum BTEC/ONC/HNC or similar qualification in electromechanical/electrical engineering.
- Experience in a field service role and familiarity with all aspects of customer service, including commissioning, repairs and servicing.
- PLC programming and knowledge of PC hardware an advantage.
- Good PC literacy.
- Strong organisational skills orientated around reliably delivering what is promised.
- Methodical problem‑solving approach.
- Full current driving licence.
- Excellent communication and customer service skills.
- Flexibility to work overtime and stay overnight occasionally.
- Role model of Loma’s behaviours (Hands‑on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative) and ITW Values.
Field Service Engineer (Between Glasgow and Edinburgh along the M8 Corridor) employer: Loma Systems
As a Field Service Engineer with our National Service Team, you will join a dynamic and supportive work culture that prioritises employee growth and development. Located between Glasgow and Edinburgh along the M8 Corridor, we offer competitive benefits, including flexible working arrangements and opportunities for ongoing training in a diverse range of products. Our commitment to teamwork and innovation ensures that you will be part of a company that values your contributions and fosters a positive environment for meaningful and rewarding employment.
