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For Companies At a Glance
- Tasks: Lead client services, drive revenue growth, and build long-term partnerships.
- Company: Join Lokulus, a pioneering UK enterprise software business with 20 years of innovation.
- Benefits: Competitive salary, excellent benefits, and hybrid working options.
- Why this job: Step into a significant executive role and make a real impact in customer service.
- Qualifications: Experience in IT consultancy, P&L ownership, and strong C-suite stakeholder management.
- Other info: Exciting opportunity to shape a services function and drive strategic growth.
The predicted salary is between 72000 - 108000 £ per year.
For over 20 years, Lokulus has been at the forefront of customer service innovation. We're a UK-based enterprise software business, headquartered in Alderley Edge, Cheshire, partnering with some of the UK's most recognised brands across Insurance, Travel and Government. Our platform is a powerful customer service solution differentiated by workflow orchestration and intelligent automation. We help organisations transform complex customer operations into streamlined, measurable, high-performing environments.
The Opportunity
We are hiring a Client Services Director to join our Executive Leadership Team, reporting directly to the CEO. We are looking for a strong leader who can manage C-suite stakeholders and build long-term partnerships, not just manage delivery teams. You will lead Delivery, Customer Success and Consultancy teams, ensuring our clients realise measurable value from the Lokulus platform while driving sustainable, profitable growth. You will be accountable not just for delivery excellence, but for revenue growth, client expansion and long-term enterprise partnerships.
You will:
- Own Services P&L, revenue and margin
- Lead renewals, upsells and account expansion within the existing client base
- Drive utilisation, forecasting and commercial rigour
- Act as Executive Sponsor across key enterprise accounts or projects
Who We're Looking For
This role is perfect for you, if you have:
- Led an IT Consultancy or Professional Services function at enterprise scale.
- Owned a Services P&L.
- A commercial mindset and you are comfortable taking real ownership for revenue, margin and client growth.
- Credibility and confidence to operate at C-suite level and act as a trusted executive partner to senior stakeholders.
And you understand how to:
- Deliver complex programmes on time and on budget
- Drive measurable ROI for enterprise clients
- Build forecasting and governance structures that scale
- Turn strong client relationships into long-term commercial partnerships
Why Join Lokulus
This is a rare and exciting opportunity to step into a commercially significant Executive role within a 20-year established enterprise software business, and build a services function that truly drives revenue, retention and strategic impact. We are offering a competitive salary and excellent benefits package. We're ideally looking for someone who enjoys working in the office; however, we do offer hybrid working. If you're ready to lead with commercial authority and build lasting enterprise partnerships, we'd love to hear from you.
Director of Client Services in Warrington employer: Lokulus
Contact Detail:
Lokulus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Lokulus. A personal introduction can make all the difference when you're aiming for that Director of Client Services role.
✨Tip Number 2
Prepare for the interview by researching Lokulus inside out. Understand their platform, recent projects, and how they differentiate themselves in customer service. This will show you’re genuinely interested and ready to contribute to their success.
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to discuss how you've managed C-suite stakeholders and driven revenue growth in previous roles. We want to see that you can bring that same energy to Lokulus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Director of Client Services in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Director. Highlight your experience in managing C-suite stakeholders and driving revenue growth, as these are key aspects of the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for Lokulus. Share specific examples of how you've delivered complex programmes and built long-term partnerships in the past.
Showcase Your Commercial Mindset: We want to see that you have a sharp commercial mindset. In your application, mention any experience you have with P&L ownership and how you've driven measurable ROI for clients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lokulus.
How to prepare for a job interview at Lokulus
✨Know Your Numbers
As a Director of Client Services, you'll need to demonstrate your understanding of P&L management. Brush up on your financial metrics and be ready to discuss how you've driven revenue growth and margin improvements in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to manage teams and build long-term partnerships. Be prepared to share specific instances where you've successfully led delivery or consultancy teams to achieve client success.
✨Understand the Lokulus Platform
Familiarise yourself with Lokulus' customer service solutions and how they differentiate from competitors. Being able to speak knowledgeably about their platform will show your genuine interest in the company and its offerings.
✨Prepare for C-Suite Conversations
Since you'll be interacting with senior stakeholders, practice articulating your ideas clearly and confidently. Think about how you can position yourself as a trusted partner and what strategies you've used to build relationships at the executive level.