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For Companies At a Glance
- Tasks: Lead client services, drive revenue growth, and build long-term partnerships.
- Company: Established UK-based enterprise software business with a focus on customer service innovation.
- Benefits: Competitive salary, excellent benefits, and hybrid working options.
- Why this job: Join an executive team and make a significant impact in a thriving company.
- Qualifications: Experience in IT consultancy, P&L ownership, and C-suite stakeholder management.
- Other info: Exciting opportunity for career growth in a dynamic environment.
The predicted salary is between 72000 - 108000 £ per year.
For over 20 years, Lokulus has been at the forefront of customer service innovation. We are a UK-based enterprise software business, headquartered in Alderley Edge, Cheshire, partnering with some of the UK’s most recognised brands across Insurance, Travel and Government. Our platform is a powerful customer service solution differentiated by workflow orchestration and intelligent automation. We help organisations transform complex customer operations into streamlined, measurable, high-performing environments.
The Opportunity
We are hiring a Client Services Director to join our Executive Leadership Team, reporting directly to the CEO. We are looking for a strong leader who can manage C-suite stakeholders and build long-term partnerships, not just manage delivery teams. You will lead Delivery, Customer Success and Consultancy teams, ensuring our clients realise measurable value from the Lokulus platform while driving sustainable, profitable growth. You will be accountable not just for delivery excellence, but for revenue growth, client expansion and long-term enterprise partnerships.
You will:
- Own Services P&L, revenue and margin
- Lead renewals, upsells and account expansion within the existing client base
- Drive utilisation, forecasting and commercial rigour
- Act as Executive Sponsor across key enterprise accounts or projects
Who We’re Looking For
This role is perfect for you if you have:
- Led an IT Consultancy or Professional Services function at enterprise scale
- Owned a Services P&L
- A commercial mindset, sharp and comfortable taking real ownership for revenue, margin and client growth
- Credibility and confidence to operate at C-suite level and act as a trusted executive partner to senior stakeholders
And you understand how to:
- Deliver complex programmes on time and on budget
- Drive measurable ROI for enterprise clients
- Build forecasting and governance structures that scale
- Turn strong client relationships into long-term commercial partnerships
Why Join Lokulus
This is a rare and exciting opportunity to step into a commercially significant Executive role within a 20-year established enterprise software business, and build a services function that truly drives revenue, retention and strategic impact. We are offering a competitive salary and excellent benefits package. We’re ideally looking for someone who enjoys working in the office; however, we do offer hybrid working. If you’re ready to lead with commercial authority and build lasting enterprise partnerships, we’d love to hear from you.
Director of Client Services in Alderley Edge employer: Lokulus
Contact Detail:
Lokulus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services in Alderley Edge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Lokulus and understand their platform and values. Think about how your experience aligns with their needs, especially around client services and revenue growth. Practice your pitch so you can confidently showcase your leadership skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Lokulus team and ready to make an impact in client services.
We think you need these skills to ace Director of Client Services in Alderley Edge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Director. Highlight your experience in leading IT consultancy or professional services, and don’t forget to showcase your commercial mindset and P&L ownership.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for Lokulus. Mention specific examples of how you've driven revenue growth and built long-term partnerships in previous roles.
Showcase Your Leadership Skills: We want to see your leadership style! In your application, include examples of how you've managed C-suite stakeholders and led teams to deliver complex programmes on time and within budget.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lokulus.
How to prepare for a job interview at Lokulus
✨Know Your Numbers
As a potential Director of Client Services, you’ll need to demonstrate your understanding of P&L management. Brush up on your financial metrics and be ready to discuss how you've driven revenue growth and margin improvements in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to manage teams and build long-term partnerships. Be prepared to share specific instances where you’ve successfully led delivery or consultancy teams to achieve client success.
✨Understand the Lokulus Platform
Familiarise yourself with Lokulus and its customer service solutions. Knowing how their platform differentiates itself through workflow orchestration and intelligent automation will help you articulate how you can add value to their clients and drive measurable ROI.
✨Prepare for C-Suite Conversations
Since you'll be interacting with C-suite stakeholders, practice articulating your ideas clearly and confidently. Think about how you can position yourself as a trusted executive partner and prepare to discuss how you would approach building relationships at this level.