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For Companies At a Glance
- Tasks: Manage key client accounts and ensure effective service delivery.
- Company: Join a top-rated tech company with a friendly and ambitious team.
- Benefits: Competitive salary, generous benefits, and a modern working environment.
- Why this job: Make a real impact by managing important client relationships and driving success.
- Qualifications: Experience in service delivery or client-facing roles, with strong data skills.
- Other info: Opportunity for growth in a supportive and dynamic workplace.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Lokulus is a small UK-Enterprise Software business based in Alderley Edge, Cheshire (UK). We have spent the last 20 years creating innovative technology that helps our clients deliver exceptional service across their customer-facing teams through to fully AI-driven consultancy and automated workflows. We have a particular focus on insurance, travel and retail.
ABOUT THE ROLE:
We’re hiring a Delivery Manager to take ownership of our key client accounts, ensuring delivery is controlled, commercially sound and aligned to business priorities. This role will play a critical part in how we manage and grow our most important clients.
You will be responsible for ensuring services are delivered effectively, clients are managed professionally and internal teams are protected from unnecessary demand. You will sit at the centre of delivery, working closely with Customer Success, Technical Support, Sales and Finance to ensure what we deliver is structured, controlled and commercially viable.
WHO WE'RE LOOKING FOR:
You have worked in a Service Delivery, PMO or client-facing role, within a technology or software environment. We need someone personable, but who is assertive and tough enough to say “no”. You will also need to be good with data and numbers and be comfortable tracking spend against budgets and making sure we aren’t over delivering without commercial coverage in place. We need someone who is motivated by facts, logic and hitting targets.
In essence, you will know how to:
- Own and manage key client accounts with confidence and control
- Stay across support tickets and ensure the right work goes to the right teams
- Push back on out-of-scope requests and ensure they are handled as billable work
- Track spend against budgets and own PO burn-down effectively
- Deliver clear reporting on performance, utilisation and resource planning
Most importantly, you know when to say no — and how to do it professionally. You are commercially aware, detail-focused and comfortable working with data, forecasting and utilisation. You bring structure, discipline and accountability to how delivery is run. You are personable and credible with clients, but firm enough to hold boundaries and protect the business.
WHY WORK FOR US:
We’re proud to be ranked as a Top 30 Technology Company to work for. We offer a competitive salary, generous benefits and a modern working environment. You’ll join a friendly, ambitious team with strong leadership and genuine opportunity to grow. If you’re someone who is commercial, assertive and happy to work in our Alderley Edge office three days a week, we’d love to hear from you.
Locations
Delivery Manager in Alderley Edge, Cheshire employer: Lokulus
Contact Detail:
Lokulus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager in Alderley Edge, Cheshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Delivery Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and client management. We recommend role-playing with a friend or using mock interview tools. Show them you can handle tough situations and say 'no' when needed!
✨Tip Number 3
Research Lokulus and its clients thoroughly. Understand their business model and how your skills can help them grow. This will not only impress during interviews but also help you tailor your approach to fit their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Lokulus.
We think you need these skills to ace Delivery Manager in Alderley Edge, Cheshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Delivery Manager role. Highlight your experience in service delivery and client management, especially in tech or software environments. We want to see how you’ve owned key accounts and managed client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and assertiveness. Talk about specific examples where you've successfully pushed back on out-of-scope requests or managed budgets effectively. We love a good story!
Show Off Your Data Skills: Since we’re all about being commercially aware, make sure to mention your comfort with data and numbers. Include any relevant experience tracking spend against budgets or delivering performance reports. We need someone who can crunch those numbers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Lokulus!
How to prepare for a job interview at Lokulus
✨Know Your Numbers
As a Delivery Manager, you'll need to be comfortable with data and budgets. Brush up on your financial acumen before the interview. Be ready to discuss how you've tracked spend against budgets in previous roles and how you ensured projects stayed commercially viable.
✨Showcase Your Assertiveness
This role requires someone who can say 'no' when necessary. Prepare examples of situations where you had to push back on out-of-scope requests or manage client expectations. Highlight your ability to maintain professionalism while being assertive.
✨Understand the Client's Needs
Research Lokulus and its key clients in insurance, travel, and retail. Be prepared to discuss how you would manage these accounts effectively. Show that you understand their challenges and how your experience aligns with their needs.
✨Demonstrate Team Collaboration
You'll be working closely with various teams like Customer Success and Technical Support. Think of examples where you've successfully collaborated across departments to deliver results. Emphasise your ability to bring structure and accountability to team efforts.