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- Tasks: Join us as a Level 2/3 IT Engineer, tackling complex tech issues and leading impactful projects.
- Company: Logixal is a top Managed Service Provider, known for innovation and an inclusive workplace since 2012.
- Benefits: Enjoy competitive benefits, ongoing training, and a culture that values collaboration and growth.
- Why this job: Work with cutting-edge technology on diverse projects while building strong client relationships.
- Qualifications: Bring your expertise in Windows Server, Office 365, and networking; certifications are a plus!
- Other info: Mentorship opportunities available to help you grow and develop your skills.
The predicted salary is between 36000 - 60000 £ per year.
Location: Office Based – Shoreditch
Company Overview:
At Logixal, we believe in the power of technology to unlock limitless potential for our clients. As a leading Managed Service Provider (MSP), we specialise in delivering comprehensive IT solutions, from cloud services and cybersecurity to VoIP and IT consulting. Founded in 2012, we continue to grow rapidly, receiving accolades for innovation, service excellence, and our commitment to fostering an inclusive, award-winning workplace. We are searching for a Level 2/3 IT Engineer who shares our passion for technology and excellence to join our collaborative, solutions-driven team.
Why Logixal?
- Innovative Work Environment: Embrace cutting-edge technology and automation tools that drive continuous improvements in service delivery.
- Career Growth: Benefit from ongoing training, certifications, and clear career progression within a dynamic MSP landscape.
- Impactful Projects: Join a team trusted by diverse clients to lead transformational projects across cloud migrations, networking enhancements, and security frameworks.
About the Role:
As a Level 2/3 IT Engineer, you will be the trusted technical expert handling complex client issues, implementing technical projects, and driving process efficiencies through platforms like Autotask, Salesforce, and 3CX. You’ll provide critical technical support, oversee project execution, and ensure our clients’ systems operate smoothly and securely.
Key Responsibilities:
- Technical Support and Escalations:
- Deliver advanced Level 2/3 support, troubleshooting complex hardware, software, network, and firewall issues.
- Lead escalated cases from Level 1 teams, providing hands-on, timely solutions to maintain high levels of client satisfaction.
- Utilise extensive experience in Windows Server, Office 365, and virtual environments to resolve incidents effectively.
- Configure, deploy, and maintain SonicWall firewalls and other security devices to secure client networks.
- Set up, configure, and manage virtual servers, ensuring stable and efficient virtualised environments (Hyper-V/VMware).
- Service Delivery and Client Management:
- Act as a primary technical contact for clients, building and maintaining strong relationships to meet and exceed SLA expectations.
- Conduct monthly service reviews, optimise service delivery processes, and proactively suggest improvements.
- Apply ITIL practices to manage incidents, change requests, and problem resolution, delivering a seamless client experience.
- Process Improvement and Automation:
- Enhance service desk efficiency with automation tools like Power Automate and PowerShell scripting to reduce manual processes.
- Document, review, and update support procedures, creating a repository of best practices for the team and clients.
- Implement data-driven strategies to reduce ticket volume and enhance self-service capabilities.
- Project Management and Implementation:
- Plan and lead IT projects, including hardware rollouts, cloud migrations (Azure, Office 365), and network or system integrations.
- Coordinate project resources, timelines, and deliverables to ensure on-time, within-budget project completion.
- Create detailed project documentation and conduct post-project reviews to capture lessons learned and improvements.
- Leadership and Mentoring:
- Mentor junior engineers, sharing knowledge to build team capability and foster professional growth.
- Contribute to training materials and technical sessions, empowering the team with the latest industry insights and best practices.
- Support KPI development to track and enhance team performance and client satisfaction metrics.
Qualifications and Experience:
- Technical Expertise: Significant experience with Autotask for ticketing, Salesforce for CRM, and 3CX for VoIP. Strong proficiency in Windows Server, Office 365, Azure, networking, SonicWall/firewall configuration, and virtualisation (Hyper-V/VMware).
- Billing and Workflow Skills: Proficiency in setting up workflows and billing configurations within Autotask and Salesforce is highly desirable. We also welcome candidates with foundational experience who are keen to develop these skills further.
- Certifications: ITIL, Microsoft (Azure, Office 365), CompTIA, or Cisco (CCNA) are highly desirable.
- MSP Background: At least 5 years of experience in a Managed Service Provider environment, demonstrating advanced technical support, client management, and project delivery.
- Automation and Scripting: Skilled in Power Automate and PowerShell scripting to automate workflows and improve service desk efficiency.
- Problem-Solving Mindset: A proactive, solutions-focused approach to resolving complex technical challenges and delivering lasting results.
Preferred Qualifications:
- Experience with service management tools like ServiceNow or ConnectWise.
- ITIL Foundation or Intermediate certifications.
- Previous mentoring or team leadership experience within a service desk or technical support team.
What We Offer:
- Collaborative Culture: A supportive work environment where innovation, inclusivity, and teamwork drive our mission.
- Competitive Benefits: A comprehensive benefits package, including certification reimbursement.
- Exciting Client Work: Engage with diverse projects across industries, providing tailored technology solutions for real-world challenges.
- Career Development: Join a workplace that values learning, with clear growth pathways within a dynamic MSP setting.
Logixal | Level 2/3 IT Engineer – MSP IT Sector employer: Logixal
Contact Detail:
Logixal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logixal | Level 2/3 IT Engineer – MSP IT Sector
✨Tip Number 1
Familiarize yourself with the specific tools mentioned in the job description, such as Autotask, Salesforce, and 3CX. Having hands-on experience or even a basic understanding of these platforms can set you apart during the interview process.
✨Tip Number 2
Highlight your experience in a Managed Service Provider (MSP) environment. Be prepared to discuss specific projects you've worked on, especially those involving cloud migrations or network enhancements, as this aligns closely with what Logixal is looking for.
✨Tip Number 3
Showcase your problem-solving mindset by preparing examples of complex technical challenges you've faced and how you resolved them. This will demonstrate your proactive approach and ability to deliver lasting results.
✨Tip Number 4
If you have any certifications like ITIL, Microsoft Azure, or CompTIA, make sure to mention them. If you’re working towards these certifications, let them know your plans, as it shows your commitment to professional growth.
We think you need these skills to ace Logixal | Level 2/3 IT Engineer – MSP IT Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with tools like Autotask, Salesforce, and 3CX. Emphasize your proficiency in Windows Server, Office 365, and virtual environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how your skills align with Logixal's mission. Mention specific projects or experiences that demonstrate your problem-solving mindset and ability to deliver impactful results.
Showcase Certifications: If you have certifications like ITIL, Microsoft Azure, or CompTIA, make sure to include them prominently in your application. This will show your commitment to professional development and expertise in the field.
Highlight Team Collaboration: Logixal values teamwork and collaboration. Share examples of how you've worked effectively in teams, mentored others, or contributed to a positive work culture in your previous roles.
How to prepare for a job interview at Logixal
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows Server, Office 365, and virtual environments. Highlight specific examples of how you've resolved complex issues in these areas, as this will demonstrate your capability to handle the technical demands of the role.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've tackled challenging technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your proactive approach and solutions-focused mindset.
✨Familiarize Yourself with Automation Tools
Since the role emphasizes process improvement through automation, be ready to discuss your experience with tools like Power Automate and PowerShell scripting. If you have examples of how you've used these tools to enhance service desk efficiency, make sure to mention them.
✨Emphasize Client Management Experience
As a Level 2/3 IT Engineer, client interaction is key. Prepare to talk about how you've built and maintained strong relationships with clients, conducted service reviews, and ensured high levels of satisfaction. This will show that you understand the importance of client management in an MSP environment.
