Level 2/3 IT Engineer - MSP IT Sector - Office based (Shoreditch)

Location: Office Based – Shoreditch

At Logixal, we believe technology should unlock potential—not create complexity. As a leading Managed Service Provider (MSP) founded in 2012, we deliver IT solutions that power productivity and growth. From cloud services and cybersecurity to VoIP and workflow automation, we’re trusted by businesses across industries to provide proactive, secure, and innovative support.

We’re seeking a Level 2/3 IT Engineer with deep technical expertise, MSP experience, and a desire for solving complex challenges. This is an opportunity to join a collaborative, forward-thinking, Investors in People Platinum team where your skills will drive real impact.

Why Join Logixal?

• Innovative Environment – Work with tools like Autotask, Salesforce, and Power Automate to streamline service delivery.
• Career Growth – Access funded certifications and structured progression in a growing MSP.
• Real Impact – Deliver transformational IT projects including cloud migrations, network security, and VoIP systems.

Your Role

As a key member of our engineering team, you’ll be responsible for advanced technical support, service improvement, and end-to-end delivery of IT projects. You’ll also play a mentoring role and help shape internal processes and automation strategies.

Key Responsibilities

Support & Troubleshooting

• Deliver advanced Level 2/3 support across hardware, software, networks, and firewalls.
• Manage escalations and provide expert troubleshooting on Windows Server , Office 365 , and virtualised environments .
• Configure and maintain SonicWall firewalls , Hyper-V/VMware servers, and 3CX VoIP systems.

Service Delivery

• Act as a primary technical point of contact for clients.
• Conduct service reviews, track SLAs, and identify improvement opportunities.
• Apply ITIL practices to deliver incident, problem, and change management.

Automation & Optimisation

• Develop automation using PowerShell and Power Automate to reduce repetitive tasks.
• Review and improve support documentation and knowledge base.
• Analyse ticket trends and implement self-service or workflow enhancements.

Project Delivery

• Lead projects including cloud migrations (Azure, O365), hardware rollouts , and network upgrades .
• Manage timelines, client expectations, and successful delivery outcomes.
• Provide technical documentation and post-project reviews.

Mentoring & Internal Development

• Coach junior engineers and contribute to team training sessions.
• Help shape KPI reporting and continuous improvement initiatives.

What We’re Looking For

Must-Have Experience

• 5+ years in an MSP environment.
• Expertise in Autotask , Salesforce , and 3CX VoIP .
• Proven experience with:
• Windows Server , Office 365 , Azure
• SonicWall firewall configuration
• Virtualisation : Hyper-V and/or VMware
• Automation : PowerShell scripting, Power Automate flows

Desirable Skills

• Experience with workflow and billing setups in Autotask and Salesforce.
• Familiarity with Microsoft Dynamics 365 , ServiceNow , or ConnectWise .
• ITIL Foundation or Intermediate certification.
• Previous team leadership or mentoring experience.

What We Offer

• Dynamic Culture – A supportive, inclusive environment that values ideas and results.
• Growth Opportunities – Funded certifications, mentorship, and progression.
• Diverse Projects – Exposure to industries and technologies that challenge and grow your skills.
• Impact – Be part of a team that doesn’t just fix problems—we build lasting solutions.